In this episode of The Agency Hour Podcast, join Johnny as he chats with Taylor McMaster, founder of Dot & Co., an expert in client account management and agency efficiency. Taylor’s agency, Dot & Co., specializes in providing full-service client account management, allowing agency owners to focus on business development and growth. Today, we dive into the secrets of effortless client management and how outsourcing can revolutionize your agency’s operations. Taylor shares her journey of balancing a growing business and motherhood, revealing how she manages a team of 50 account managers while caring for her 10-month-old. Discover the common challenges agencies face when hiring account managers, the benefits of fractional versus full-time support, and the importance of proactive communication. Taylor also explains why having the right account manager is crucial for client retention and team satisfaction. If you’re looking to enhance your client management strategy, improve client relationships, or streamline your agency’s workflow, this episode is packed with actionable insights and practical advice. Learn how to harness the potential of effective account management to transform your agency and drive sustainable growth.   Handy Links: Dot & Co. MavCon E2M Solutions HighLevel     Get a Personalised Game Plan to Grow Your Agency Take this online assessment and get recommendations based on more than 10 years of experience helping 4K+ agencies. This stuff works. Reduce the overwhelm and know exactly what to do next. Gameplan.agencymavericks.com   Follow us on the socials: YouTube | Facebook | FB Group | Instagram | Twitter | Linkedin

In this episode of The Agency Hour podcast, join Troy Dean as he chats with Ryan Mathews, an expert funnel analyser, YouTuber, and member of the Mavericks Club. Ryan is the founder of Funnel Architecture, where he specialises in turning visitors into customers through effective sales funnels and website optimisation. Today, we dive into the transformative power of video for agency growth and client acquisition. Ryan shares his journey from dabbling in YouTube to fully embracing video as a core marketing strategy. Discover how he leverages credibility from other video creators while staying true to himself, determines which businesses can most benefit from video, and uses YouTube as a powerful lead nurturing mechanism. Ryan also opens up about overcoming the fear of being on camera and finding the confidence to consistently produce engaging content. If you're looking to enhance your marketing and acquisition strategy, build stronger client relationships, or simply gain the confidence to step in front of the camera, this episode is packed with insights and practical advice. Learn how to harness the potential of video to transform your agency and drive sustainable growth.     Handy Links: Ryan Mathews YouTube Channel Funnel Architecture MavCon E2M Solutions HighLevel   Get a Personalised Game Plan to Grow Your Agency Take this online assessment and get recommendations based on more than 10 years of experience helping 4K+ agencies. This stuff works. Reduce the overwhelm and know exactly what to do next. Gameplan.agencymavericks.com   Follow us on the socials: YouTube | Facebook | FB Group | Instagram | Twitter | Linkedin

This week on The Agency Hour podcast we chat with Duncan Isaksen-Loxton, founder and CEO of SixFive. SixFive is a dynamic technology partner specialising in Google Workspace, WordPress, and CRM solutions for small businesses. We dive into the essential strategies for scaling your agency through effective team management, leveraging SOPs, and embracing new tech solutions. Duncan shares his journey from web developer to leading a comprehensive IT solutions agency. He discusses how he overcame the fear of hiring, built a geographically dispersed team, and implemented robust SOPs to ensure seamless operations. Duncan's insights on managing client expectations, improving productivity, and ensuring data security are invaluable for any agency looking to scale efficiently. If you're navigating the challenges of growing a team, maintaining operational efficiency, or enhancing client satisfaction, this episode is packed with actionable advice to help you transform your agency's approach and achieve sustainable growth.   Handy Links: MavCon SixFive E2M Solutions HighLevel SixfiveTV   Get a Personalised Game Plan to Grow Your Agency Take this online assessment and get recommendations based on more than 10 years of experience helping 4K+ agencies. This stuff works. Reduce the overwhelm and know exactly what to do next. Gameplan.agencymavericks.com   Follow us on the socials: YouTube | Facebook | FB Group | Instagram | Twitter | Linkedin

Join us as we chat with Simon Chin, founder and CEO of Flowstate Agency. Flowstate is at the forefront of email marketing, enhancing customer engagement and value for e-commerce stores. We unpack the transformative approach of using paid discovery to streamline agency operations and increase recurring revenue. Simon shares his journey from a generalist in digital marketing to spearheading a niche agency. Learn about the pivotal changes that helped his agency scale, from hiring key roles early on to implementing strategic paid discovery sessions that solidify client relationships and ensure project success. If you've ever struggled with scope creep, client retention, or converting one-off projects to long-term engagements, this episode will provide you with a blueprint to redefine your agency's approach to client engagements and secure a stable revenue stream.   Handy Links: MavCon Flowstate Linkedin Contact Flowstate E2M Solutions HighLevel   Get a Personalised Game Plan to Grow Your Agency Take this online assessment and get recommendations based on more than 10 years of experience helping 4K+ agencies. This stuff works. Reduce the overwhelm and know exactly what to do next. Gameplan.agencymavericks.com   Follow us on the socials: YouTube | Facebook | FB Group | Instagram | Twitter | Linkedin

This week on The Agency Hour podcast, we're venturing into the crucial yet often overlooked realm of digital accessibility with the insightful Chris Hinds, part owner of Equalize Digital. Since 2015, Chris has focused on WordPress and accessibility, working from a business development and project management standpoint. With an impressive track record of enhancing accessibility for organizations as diverse as small businesses to NASA, Chris shares invaluable insights on why prioritizing digital accessibility is not just about compliance—it's a golden opportunity for growth, innovation, and reaching wider audiences. Join us as Troy Dean and Chris Hinds unravel the layers of digital accessibility, demonstrating its significance beyond legal compliance to its role as a powerful tool for agency growth and client satisfaction. Discover how addressing simple, detectable issues on a website’s homepage can catapult it into the top 5% of accessible websites globally, and why this matters more than you think.   Handy Links: Equalize Digital Chris Hinds Twitter Web Content Accessibility Guidelines (WCAG) Website Accessibility Checklist WebA Million Report Accessibility Checker (WordPress Plugin) Wave Browser Extension E2M Solutions HighLevel     Get a Personalised Game Plan to Grow Your Agency Take this online assessment and get recommendations based on more than 10 years of experience helping 4K+ agencies. This stuff works. Reduce the overwhelm and know exactly what to do next. Gameplan.agencymavericks.com   Follow us on the socials: YouTube | Facebook | FB Group | Instagram | Twitter |

Let's cut to the chase – trust isn't just important; it's everything. Without it, your business is sinking before it even sets sail. But trust isn't built overnight; it's earned through consistent, genuine interactions with your audience. Transparency is your secret weapon.  So, we decided to create the most boring podcast ever, to answer our most frequently asked questions as honestly as possible. No BS, just Troy Dean, warts and all.   Handy Links: Chat with our teamHighLevelE2M SolutionsWall of love     Get a Personalised Game Plan to Grow Your Agency Take this online assessment and get recommendations based on more than 10 years of experience helping 4K+ agencies. This stuff works. Reduce the overwhelm and know exactly what to do next. Gameplan.agencymavericks.com   Follow us on the socials: YouTube | Facebook | FB Group | Instagram | Twitter | Linkedin

This week on The Agency Hour Podcast, we're excited to welcome Sam Carlson, Co-Founder of UpHex, a revolutionary software that's reshaping the Facebook advertising landscape for digital agencies. Sam shares his journey from digital agency owner to developing UpHex, addressing the challenges of managing social media campaigns. We discuss UpHex's role in streamlining ad launches, enabling agencies to focus more on strategy and creativity. Join Troy Dean and special guest Sam Carlson for an episode filled with insights on leveraging UpHex for more efficient and impactful social media marketing.   Handy Links: UpHexUpHex YouTube ChannelHighLevelE2M Solutions     Get a Personalised Game Plan to Grow Your Agency Take this online assessment and get recommendations based on more than 10 years of experience helping 4K+ agencies. This stuff works. Reduce the overwhelm and know exactly what to do next. Gameplan.agencymavericks.com   Follow us on the socials: YouTube | Facebook | FB Group | Instagram | Twitter | Linkedin

Join us as we explore the future of creativity, the importance of carving out "Me Time," and the daily routines of a CEO. Discover the transformative power of working on your business rather than in it, and learn when it's practical to reach out to a white label partner to scale your agency efficiently. Whether you're just starting in your business or a seasoned agency owner, this episode is packed with actionable advice to help you scale, optimize your time, and prioritize mental health. Tune in to gain valuable insights and unlock new possibilities for your agency's growth.     Handy Links: MavConE2M SolutionsHighLevel JohnnyFlash.com   Get a Personalized Game Plan to Grow Your Agency Take this online assessment and get recommendations based on more than 10 years of experience helping 4K+ agencies. This stuff works. Reduce the overwhelm and know exactly what to do next. Gameplan.agencymavericks.com      Follow us on the socials: YouTube | Facebook | FB Group | Instagram | Twitter | Linkedin

Tracking group engagement can be an absolute nightmare. That's why we're thrilled to have Jenna Larson, the CO-Founder of Group Track CRM, join us on The Agency Hour Podcast.  In this episode we explore Jenna's journey from running her own online performance coaching business to accidentally creating Group Track CRM to solve the champaign problem off too many leads, because her lead nurture strategy was working too well. If you are using social media to have conversations with people and eventually nurture them from leads to clients, group track is a no brainer and you won't want to miss this episode.   Handy Links: MavConE2M SolutionsHighLevel Grouptrack CRMGrouptrack CRM Group Get a Personalized Game Plan to Grow Your Agency Take this online assessment and get recommendations based on more than 10 years of experience helping 4K+ agencies. This stuff works. Reduce the overwhelm and know exactly what to do next. Gameplan.agencymavericks.com    Follow us on the socials: YouTube | Facebook | FB Group | Instagram | Twitter | Linkedin

Join our Head of Coaching, Johnny Flash and special guest Coach Jen Sakowski of Agency Mavericks on the Agency Hour podcast for an epic journey through goal setting, overcoming anxiety, and leading with transparency. As the Founder and CEO of Rainey Day Design, Jen shares her inspiring transformation from strating out selling websites at $250 to coaching agency owners towards abundance. Discover the power of understanding your 'why', nailing down daily disciplines, and setting goals beyond business to encompass personal growth. Learn how to shift your mindset, overcome imposter syndrome, and lead a team to success with enthusiasm.   Handy Links: MavConRaney Day DesignE2M SolutionsHighLevel Johnny Flash Productions Get a Personalized Game Plan to Grow Your Agency Take this online assessment and get recommendations based on more than 10 years of experience helping 4K+ agencies. This stuff works. Reduce the overwhelm and know exactly what to do next. Gameplan.agencymavericks.com    Follow us on the socials: YouTube | Facebook | FB Group | Instagram | Twitter | Linkedin

Step into the world of specialized SEO with Simon Mauger, CEO of Practice Edge. In this episode of the Agency Hour podcast we delve into Simon's unique 'SCOOTER' framework, a proven strategy for delivering outstanding results in healthcare marketing. Learn the intricacies of SEO, from content creation to on-page and off-page tactics, and discover how to measure excellence and results effectively.   Handy Links: MavConPracticeEdgeE2M SolutionsHighLevel  Get a Personalized Game Plan to Grow Your Agency Take this online assessment and get recommendations based on more than 10 years of experience helping 4K+ agencies. This stuff works. Reduce the overwhelm and know exactly what to do next. Gameplan.agencymavericks.com    Follow us on the socials: YouTube | Facebook | FB Group | Instagram | Twitter | Linkedin

Join Troy Dean in the latest Agency Hour podcast as we welcome operational & finance leader, Kira Wissman. Dive deep into the essentials of financial management, including tracking key metrics, categorising expenses, and common hiring mistakes. Discover the art of creating a 12-month forecast and the pitfalls of neglecting numbers and explore the challenges of keeping staff engaged, the importance of employee engagement for productivity, and strategies for team growth. Kira brings invaluable insights for any agency looking to balance its books and its team dynamics effectively.   Handy Links: E2M Solutions WKCCPAKira WissmanHighLevel  Get a Personalized Game Plan to Grow Your Agency Take this online assessment and get recommendations based on more than 10 years of experience helping 4K+ agencies. This stuff works. Reduce the overwhelm and know exactly what to do next. Gameplan.agencymavericks.com    Follow us on the socials: YouTube | Facebook | FB Group | Instagram | Twitter | Linkedin

This week on The Agency Hour podcast, we delve into leveraging AI for effective audits and growth plans, unlocking the secrets of building lasting client relationships through quick wins, and creating massive value while maintaining a balanced agency workload. Join Troy Dean and special guest Cliff Almeida, Founder of My Web Audit as they explore the nuances of agency-client dynamics, the impact of AI on social media, and the evolving role of consultants. Handy Links: E2M Solutions My Web AuditCliff AlmediaRelume.io Framer.comHighLevelE2M  Watch on YouTube: https://www.youtube.com/watch?v=7lhyo2ykpZo&t=2689s  Get a Personalized Game Plan to Grow Your Agency Take this online assessment and get recommendations based on more than 10 years of experience helping 4K+ agencies. This stuff works. Reduce the overwhelm and know exactly what to do next. Gameplan.agencymavericks.com    Follow us on the socials: YouTube | Facebook | FB Group | Instagram | Twitter | Linkedin

Join us on The Agency Hour Podcast as we welcome Damon Simms, the Co-Founder of Aseanz, straight from New Zealand. In this episode, we dive into the art of building powerful connections between New Zealand and Southeast Asia. Discover how Damon's leap from traditional employment led him to master the art of strategic networking and cultural integration in the global business arena. We'll delve into the nuances of fostering strong relationships between companies across these regions, explore the potential in import and export markets, and discuss the importance of tailoring marketing strategies to diverse cultural landscapes.  Handy Links: E2M SolutionsAgency MavericksAseanzDamon Simms on LinkedInhttps://go.agencymavericks.com/mavcon-2024    Get a Personalized Game Plan to Grow Your Agency Take this online assessment and get recommendations based on more than 10 years of experience helping 4K+ agencies. This stuff works. Reduce the overwhelm and know exactly what to do next. Gameplan.agencymavericks.com    Follow us on the socials: YouTube | Facebook | FB Group | Instagram | Twitter | Linkedin

Welcome to the agency hour podcast where we help web design and digital agency owners create abundance for themselves, their teams, and their communities. This week we're joined by Dawn Sant all the way from the south of Manchester in the UK. Dawn is an Academic Psychologist, who specialises in anger and stress management, and offers a Psycho-education program for those dealing with anger and stress. Dawn is also a self described vicarious Mavericks fan and is very good friends with one of Mavericks Club stars, Jeanette Elton and in this episode we dive into the fundamentals of stress, understanding your natural fight or flight mechanisms, how you can learn to identify and deal with your own triggers plus much more.Handy Links: https://newdawnpsychology.uk/E2M Solutions   Get a Personalized Game Plan to Grow Your Agency Take this online assessment and get recommendations based on more than 10 years of experience helping 4K+ agencies. This stuff works. Reduce the overwhelm and know exactly what to do next. Gameplan.agencymavericks.com    Follow us on the socials: YouTube | Facebook | FB Group | Instagram | Twitter | Linkedin

It's the 100th episode of The Agency Hour!  This episode isn’t just a celebration; it's a deep dive into the core aspects of running a successful digital agency. Manish, with his vast experience at E2M, sheds light on the importance of leadership owning up to failures and celebrating team successes. We explore the critical role of effective processes in addressing day-to-day agency challenges and the pitfalls of deviating from the project scope.   Handy Links: E2M SolutionsMavericks Club   As we celebrate this landmark episode, Manish shares invaluable lessons on leadership, process creation, and maintaining quality as your agency scales.Don't miss this episode of The Agency Hour, hosted by Agency Mavericks Coach, Johnny Flash.    Get a Personalized Game Plan to Grow Your Agency Take this online assessment and get recommendations based on more than 10 years of experience helping 4K+ agencies. This stuff works. Reduce the overwhelm and know exactly what to do next. Gameplan.agencymavericks.com    Follow us on the socials: YouTube | Facebook | FB Group | Instagram | Twitter | Linkedin

Join Troy Dean and the dynamic duo behind Social Haus, Sarah Cutts and Kaitlyn Johnson, as they dive into their origin story - how they turned adversity during the Covid pandemic into an opportunity, laying the foundation for Social Haus, as well as the secrets behind 'The Magic Bullet' otherwise known as Paid Discovery. This epiosode is a masterclass in resilience and innovation.  Chapters: What happened during Covid How did the girls meet?The customer journey - Finding mavericks ClubThe market has been brainwashed to think it needs leadsPaid Discovery in the magic bulletOvercoming the mental barriers required to sell paid discoveryThe percentage of clients going from paid discovery to closing - 99%What's changed since joining Mavs - higher revenue with less clientsTapping into the Mavericks Club recourses to ensure you make the most out of itStaying on track using the Mavericks ScorecardHiring generalists (to begin with)How to get in touch with the social haus   Get a Personalized Game Plan to Grow Your Agency Take this online assessment and get recommendations based on more than 10 years of experience helping 4K+ agencies. This stuff works. Reduce the overwhelm and know exactly what to do next. Gameplan.agencymavericks.com    Follow us on the socials: YouTube | Facebook | FB Group | Instagram | Twitter | Linkedin

In the latest episode of the Agency Hour podcast, we're diving into a topic that's increasingly relevant for web design and digital agency owners: offshoring. With the challenges of talent shortages, rising wages, and time constraints, offshoring has become a hot topic. But what's the real story behind this trend? Is it as beneficial and straightforward as some claim? Join us as we explore the ins and outs of offshoring with Tiffany English, a Business Growth Specialist from Accessoffshoring. Chapters: The difference between outsourcing and offshoringBuilding a Team members vs outsourcingHow did Tiffany discovery offshore staffingWhy hiring is scaryThe hurdles of hiringNavigating non-negotiables within the teamAvoiding micro-managingThe structure required to provide a space for your remote team members to growHow to encourage forward thinkingBridging the gaps when it comes to communication with remote team membersThe typical roles accessoffshoring recruit forHow to get in touch with Tiffany     Get a Personalized Game Plan to Grow Your Agency Take this online assessment and get recommendations based on more than 10 years of experience helping 4K+ agencies. This stuff works. Reduce the overwhelm and know exactly what to do next. Gameplan.agencymavericks.com    Follow us on the socials: YouTube | Facebook | FB Group | Instagram | Twitter | Linkedin

Join Johnny Flash on the Agency Hour podcast as we welcome Nicole Osborne, marketing coach and founder of Wunder Stars. Dive into the world of LinkedIn and personal branding, debunking myths and uncovering strategies for authentic connections and increased reach. Whether it's refining your content strategy or selling without selling, this episode is packed with insights for digital agency owners looking to elevate their LinkedIn game.   Chapters: Unpacking old LInkedin mythsAiming for a human connectionWhere are your efforts best placed on LinkedinFinding commonalities with connections on LinkedinAllowing your personality to shineBreaking down your content strategy   Handy Links:   Wunderstars.com/content-inspirationDesignboxE2M Solutions Get a Personalized Game Plan to Grow Your Agency Take this online assessment and get recommendations based on more than 10 years of experience helping 4K+ agencies. This stuff works. Reduce the overwhelm and know exactly what to do next. Gameplan.agencymavericks.com    Follow us on the socials: YouTube | Facebook | FB Group | Instagram | Twitter | Linkedin

Welcome to The Agency Hour, where we’re all about turning your web design and digital agency into a powerhouse of profit and productivity. This week, we’re thrilled to have Drew Le Faucheur join us. Drew has over ten years experience working with offshore teams and as General Manager of ConnectOS, Drew heads up the Australian and New Zealand regions, responsible for client relationships and business development. We’ll be diving deep into the nuts and bolts of offshore staffing – discussing the ins and outs of finding quality staff, understanding the business model behind a staffing solutions firm, and pinpointing the roles that will most benefit your agency.  Let's get into the nitty-gritty of building a team that fuels success, wherever they are in the world. Chapters: Who is Drew La Faucheur - What is a Staffing solution company?Exploring offshore team members - The PhillipinesThe business model of business development relationship managementThe challenges of sourcing staffHow to filter out bad talent and attract good talentThe difference between a staffing solution company and a white label service companyHow to manage client expectationsWhat are the typical roles worth exploring The traits of those who succeed with offshore team membersMaintaining and nurturing a strong culture   Handy Links: Connectos.coE2M Solutions Get a Personalized Game Plan to Grow Your Agency Take this online assessment and get recommendations based on more than 10 years of experience helping 4K+ agencies. This stuff works. Reduce the overwhelm and know exactly what to do next. Gameplan.agencymavericks.com    Follow us on the socials: YouTube | Facebook | FB Group | Instagram | Twitter | Linkedin