Show NotesTo wrap the first season of Fixing Faxes Jonathan and Angela continue part 2 of listener questions. Diving into favourite failures, scary stories, emotional rollercoasters, and what we are reading/watching/listening to right now. Next season starts in late January 2021!Find Us OnlineAngela Hapke - @angelahapke - https://www.clinnect.caJonathan Bowers - @thejonotron - https://www.twostoryrobot.comCreditsProduced by Jonathan Bowers and Angela HapkeMusic by Andrew Codeman (CC BY 3.0)TranscriptAngela: [00:00:00] Kyla has now texted me and wrote on my Facebook and every, Oh my God.Jonathan: [00:00:06] Yeah, just toss it to the bottom.Angela: [00:00:08] Oh my goodness. Are you reading this? Are you reading what she's Oh my God. Who.She wrote that all these questions, then she wrote all of those are stolen from great interviewers, but are some of my faves for job interviews and icebreakers.Jonathan: [00:00:27] Oh, okay. Job interview questions. My goodness.Angela: [00:00:31] She's an HR specialist. That's why.Intro [00:00:33] Jonathan: [00:00:35] You're listening to Fixing Faxes a podcast on the journey of building a digital health startup with your hosts, myself, Jonathan Bowers.Angela: [00:00:43] And I'm Angela Hapke. So we're doing take two, not take two, part two, not take two part, two of listener questions. Now we're going to get in, like, we're going to get into some deep stuffJonathan: [00:01:02] Oh, really? Okay. Yeah. Oh, wait, this one's from you.Angela: [00:01:10] We'll put that at the end. Well, this is okay. Honestly, we weren't getting a lot of questions, so I decided that I was going to throw some in task.You,Angela, on entertainment [00:01:21] well, let's start with it then. Mine are just fun. Mine are just silly fun questions. I just wanted to know Jonathan, who are you listening to right now?Jonathan: [00:01:31] Uh, I'm listening to a lot of Raffi and, uh, artists by the name of Casper Baby Pants.Angela: [00:01:38] no, this is like some Baby Beluga going on in yourJonathan: [00:01:43] Yeah, We do some baby beluga. Casper Baby Pants is nice though. He's got a, he's got an album where he covers a bunch of Beatles songs.Angela: [00:01:50] that's fun.Jonathan: [00:01:51] Yeah. Yeah. It's good. Uh,Angela: [00:01:52] weird.Jonathan: [00:01:55] Yeah.Angela: [00:01:56] Okay. Um, okay. On our way to school, is usually when they listened to most of the music and I take Alex to school and she is very obsessed with the Tones and I right now, so like dance monkey, never seen the rain, lots of those. then I drop her off and turn on my own music and Oh, my musical taste has a far range, but today it was Weezer on the way home.So, yep. but I am more like, uh, like I like to have a lot of background music going on and it's usually very like coffee hose, acoustic chill, keeps my, like me. It can be from vibrating too high. Uh, okay. What's the last book or are you reading a current book?Jonathan: [00:02:47] I am. So I'm not sure why this is, but I feel like I am, uh, just boring, boring to answer these questions. I'm terrible at reading books because I only read them before bed and I immediately fall asleep.Angela: [00:03:04] too. This is why itJonathan: [00:03:05] I've. so I have, because it was taking forever to get through books. I decided to just not go back and try and reread what I was missing, like what I had fallen asleep too.So I just continue to plow forward. And so I've gotten through entire books without knowing who, who anyone is or what the main plot was. I just have read all the words. so currently I am reading, Dune, Because I'm like, I I'm excited about the new movie, Dune. I've never read the book, so I'm reading Dune.but, but reading it before bed, so I actually don't know what's happening. yeah.Angela: [00:03:39] That's hilarious. I feel that very, yeah, I am right there on that level with you.Jonathan: [00:03:45] Yeah. I think the last book that I read that I actually completed and was able to. Uh, I don't, I, I'm not sure it's because it takes so long. Like I read one page a night and then I'm out.Angela: [00:03:57] That's me too. And yes. Okay. I'm so glad that you're one of those people too, because like, like Jackie at work, she reads a whole book a day. Like she can just plow through a book.Jonathan: [00:04:08] What does she read? Is she the type of person that if you had an office to go to and have lunch, she would read a book at lunch. I didn't notice that of her,Angela: [00:04:19] I don't think so. No, I think it's like a, it's like an at home thing that she,Jonathan: [00:04:24] Wow. I'm a little jealous of that also. Not because that just seems like you'd run out of stuff really fast, but she's maybe just always has a book on the go.Angela: [00:04:32] maybe, I think the last book that I read a lot of, Books too, Alex she's into chapter books. we are on the Taya Stilton series, but I will say, parents out there, if you have kids that are at that reading age, two of the best books that we have read recently, or the One and Only Ivan, which was just recently made into a Disney movie.And number two, I cannot recommend this book enough is Wild Robot.Jonathan: [00:05:01] Oh, cool.Angela: [00:05:02] amazing. And there's now a second books, Wild Robot Escapes go out and get these books are incredible. Um, yeah. Okay.Jonathan: [00:05:14] your independent bookstore.Angela: [00:05:15] From your independent bookstore, please. Second hand too. what's your favorite TV show currently?Jonathan: [00:05:21] Oh, I am really enjoying His Dark Materials.Angela: [00:05:26] I don't even know this one.Jonathan: [00:05:27] It's the book, the books I've read the, have I read the books I've listened to? No, I have read the books and listened to the audio books. The audio books are amazing. So the Golden Compass you'd recognize the golden compass. So that's, that's that?I think there are three books, trio trilogy of books. so HBO and BBC have a, high production TV. Show, they have one season out already. That was last year, the year before, and now it's running season two and it's, I just, I really enjoy it. The audio books are fantastic. Probably my, my friend, Derek, who he's, he that's all he does is like he's plugged in and listened to audio books all the time.He has listened to that book. Dozens of times. It's really good. I agree. It's it's one of the better, it's o...

Show NotesJonathan and Angela asked for questions and listeners submitted all sorts of questions ranging from leadership, entrepreneurship, podcasting, and life. The questions were tough, amazing and required some digging deep to answer; along with many laughs.Find Us OnlineAngela Hapke - @angelahapke - https://www.clinnect.caJonathan Bowers - @thejonotron - https://www.twostoryrobot.comCreditsProduced by Jonathan Bowers and Angela HapkeMusic by Andrew Codeman (CC BY 3.0)TranscriptJonathan: [00:00:00] I think your renos have created a slight echo.Angela: [00:00:02] Are youJonathan: [00:00:03] it's just, it's just slight. It's fine. We'll leave it in. Cause I, I don't want to deal with it right now.Angela: [00:00:08] We could put like a blanket over my head or something?Jonathan: [00:00:11] that's how podcasters do it.They go in closets because of all the clothing and then crawl under a blanket. I'm not doing that because I'm not bringing this whole desk into a closet.Angela: [00:00:21] maybe I need like, a blanket tent to go over top of me.Intro [00:00:26]  You are listening to Fixing Faxes, a podcast on the journey of building a digital health startup with your hosts, myself, Angela Hapke, and...Jonathan: [00:00:36] I'm Jonathan Bowers and this is our Q and A show. We've got questions from listeners and we're going to answer them. I'm very excited. Yeah. I'm a little disappointed that no one asked, like really obscure, odd, weird questions about. You know about things that are unrelated to podcasting or startups.Cause we've, we, you know, we're, we're deeper people than just this,Angela: [00:01:01] barely. Yes, no, no, we are. Yeah.Jonathan: [00:01:05] Uh,Angela: [00:01:06] I there's so many, I mean, these questions are wonderful and they're beautiful and they're going to get into some, some interesting, things here, but, yeah, there's no like wild or wacky questions for us. So,Jonathan: [00:01:18] and I apologize that my first response to getting questions was to criticize the quality that criticized the criticize, the questions I just realized that I'm kind of a poopoo.Angela: [00:01:28] you did you poo-pooed on them? I, yes. Thank you. Let's do it.Kaileen, on leadership [00:01:34] let's start with Kaileen because Kaileen jumped on this and I'm so proud of her for like, Jumping on it and putting it out there. So let's start with her. Yay. Yay. Kaileen and, let's jump into the leadership questions that she had. Okay.So she asked a few questions around leadership and she said that she'd love to hear both of us answer these questions. And the first one was what is a piece of leadership advice you think everyone should know? I know? Right? Just likeJonathan: [00:02:11] JustAngela: [00:02:11] head first, right into the deep end. Yes.Jonathan: [00:02:14] Ah, I don't know.Angela: [00:02:18] Kaileen authenticity.Um, we can, we can read all the leadership books that we want to, and we can, try and emulate all these wonderful, amazing examples of people out there. But at the end of the day, being authentically yourself is what I would just tell anybody. If you found yourself in a place where you're in a leadership position in your life, you're, you're doing what we do.We probably done something, right. So I would say authenticity.Jonathan: [00:02:47] I think there's a temptation to put on a facade, which does have, which does have its place. Uh, there is a, there's a place for that, but I think generally, yeah, being authentic, Yeah. And just being open, honest and maybe a little bit more vulnerableAngela: [00:03:03] Yes, please, please. We need more leadership with vulnerability, please. Can we do that? Yes. Okay. Her second question is what is a common myth about leadership you think we all need to let go of? You go first on this one.Jonathan: [00:03:20] Uh, Oh my goodness. So I haven't prepared for any, I haven't read any of these questions. I just copied and pasted these in, I haven't had time to think about them. a common myth. I don't know what, Ooh. I don't know.Angela: [00:03:33] Do you want me to go?Jonathan: [00:03:34] Yeah, I'm struggling. I'm struggling to answer these because I don't, I don't know. Maybe cause I don't read enough books, uh, to know like what are some of theAngela: [00:03:43] I just don't read enough books, period. Um,I think a common myth about leadership, but it's also not just about leadership. I think it's about, especially as startup, culture in general is this hustle culture that we have created. And we think being busy is the ultimate, Showcase of success.It's not at all. It's I think it's quite the opposite. Actually. I think having a lot of room and flexibility in your day, it makes, makes you a much better leader than burning yourself out.Jonathan: [00:04:23] Yeah, I'm I'm, I'm not gonna offer anything different than that. I'll just, I'll just agree with that. Like, I think that's totally true. even, uh, like Justin, Justin Jackson, he asked a question, we'll get to that, but he shared his calendarAngela: [00:04:36] I saw that.Jonathan: [00:04:37] a blank canvas with like two meetings in it.And I think part of that is because his business partner is away on holidays, but, um, regardless, he's still like, he's still, you know, that's, that's, his goal is to maintain that. And I, I, you know, I really like that. I look at my calendar right now and it is, it has very few holes in itAngela: [00:04:55] Oh, no.Jonathan: [00:04:56] stressful.but that's, I mean, that's just a personal thing. Like, like, I don't know that that's,Angela: [00:05:02] But isn't that what leadership is like? I mean, leadership is so personal, right? Yeah.Jonathan: [00:05:07] Yep. So yeah, I would agree. don't hustle so hard.Angela: [00:05:09] Don't. Slow down. Take a breath free up your calendar.Jonathan: [00:05:14] this idea that Kaileen and I are kind of batting around a little bit around, taking some of the lessons we learned from endurance training and applying it to, to work in life and things like that. And we we've all, we always say like this isn't a sprint. It's more like a marathon.And I think putting in the measures and practices that allow you to sustain a pace over the long-term is, I think what will get you there? Not, not sprinting. Cause you can't, you just can't, you can't sprint in this. You're just going to burn out.Angela: [00:05:45] no, I totally agree. Okay. Like that. Okay. Jonat...

Show NotesLeaders are commonly praised for their creativity, Angela opens up about feeling less creative during COVID. Jonathan talks about finding a secret to increasing energy levels. They discuss the common thread of exhaustion, creativity, renovations, and alone time during COVID.Angela mentions GoCleanCo, she mentions a Twitter account however Angela actually found her on Instagram. At the end they mention Angela's daughter cut over 10 inches of her hair off and donated it to Wigs for Kids BC.Find Us OnlineAngela Hapke - @angelahapke - https://www.clinnect.caJonathan Bowers - @thejonotron - https://www.twostoryrobot.comCreditsProduced by Jonathan Bowers and Angela HapkeMusic by Andrew Codeman (CC BY 3.0)TranscriptJonathan: [00:00:00] I need help figuring out a topic.Angela: [00:00:02] please. My husband was no help.Jonathan: [00:00:05] Uh, uh, uh, I don't know what a proce pro Proust provost questionnaire is.Angela: [00:00:15] Like the writerJonathan: [00:00:17] I don't know he's talking to an uncultured. Um, man, I dunno. ProustAngela: [00:00:24] don't hide behind your gender to say whether you're cultured or not. Come on.Jonathan: [00:00:33] I don't know who provost is.Angela: [00:00:36] Yeah. It's okay.Jonathan: [00:00:40] judged.Angela: [00:00:41] No. Uh, yes, there was, um, a little bit of judgment there. It was fine. My husband was like this up.Yeah, perhaps there, he also did not know who it was.Jonathan: [00:00:54] Okay, sweet. So we're, uh, so far the two things we have in common is we don't know who that is, and we're both men.Angela: [00:01:02] Oh no, that is all true.Introduction [00:01:08]Jonathan: [00:01:09] you're listening to fixing faxes, a podcast on the journey to building a digital health startup with your hosts. Jonathan BowersAngela: [00:01:18] uh, yeah, I gave three options.Jonathan: [00:01:22] yeah. Talk through our meeting today regarding the attention screen and why we push hard on some designs. That sounds good. Staying creative as a leader during COVID. I'm not sure what you mean by that. Um, and doing some kind of questionnaire from a writer or a poet, did you say a poet or a writer?Angela: [00:01:39] I thought post was a poet and aJonathan: [00:01:41] You don't even know.It's like, yeah. You know, Hemingway. Oh yeah. I don't know what he's written. I have no idea. I know he's a person and he used to frequent, uh, CubaAngela: [00:01:54] Are you being serious? You don't know. Okay.Jonathan: [00:02:00] judge, all you wantAngela: [00:02:01] I'm not judging. Actually. I'mJonathan: [00:02:03] Vee who has not watched star Wars.Angela: [00:02:06] update. I am on the last one.Jonathan: [00:02:11] really like the, um, what is the last one?Angela: [00:02:16] Well, like episode nine, I am on episode. No, um, Oh, Skywalker returns. Uh, the rise of Skywalker. Skywalker is something. And I don't knowJonathan: [00:02:32] Have you enjoyed them?Angela: [00:02:35] I'm going to be very Frank and honest. The ones that were done in the nineties were very bad. God.Jonathan: [00:02:41] Oh, come on.Angela: [00:02:45] Chronologically the first three released were, were fun and cool. The next threeJonathan: [00:02:52] Oh, sorry. The nineties. Yeah, yeah, yeah, yeah. The prequels.Angela: [00:02:56] awful.Jonathan: [00:02:57] Ah, they're great.Angela: [00:02:58] Nope. And I'm quite enjoying the last three.Jonathan: [00:03:02] Good.Angela: [00:03:03] Yeah. I mean, they have very strong female, like lead characters. I'm loving Ray. I'm loving Leah. I'm loving. I'm just loving it.Jonathan: [00:03:15] Did you watch rogue one?Angela: [00:03:17] no, no.Jonathan: [00:03:18] What?Angela: [00:03:20] Was I supposed to, I thought I was supposed to finish all nine and then watch the what?Jonathan: [00:03:28] no.Angela: [00:03:29] Oh, okay.Jonathan: [00:03:31] You have made a mistake and now you must watch them again.Angela: [00:03:35] no. I will watch rogue oneJonathan: [00:03:38] you should watch rogue one though.You can watch it. It doesn't matter when you watch it, but you do need to watch that you don't need to watch him the solo, the solo. It kind of sucks, but you could watch, you can watch real quick. It's the best. I think it's the best. One of all of them.Angela: [00:03:52] Okay. Okay.Jonathan: [00:03:53] it's not even like the Skywalker saga Uh, so are we going to talk about this? Like w what, what do you want to talk about here?Angela: [00:04:04] No, uh,Staying Creative During COVID [00:04:08]Jonathan: [00:04:08] what do you mean by, um, staying creative? .Angela: [00:04:11] So the two things that I wrote down here were, um, today we had a meeting regarding, well, basically changing the whole look of clinic when the customer opens clinic for the first time. and the whole idea of transparency talking about like how we build clinics and how we make these changes in the app and things like that. I thought this might be a good one. So that's what I was thinking about talking about today because we really kind of.We threw up a design today that was like, and then we threw it out and I thought that might be an interesting thingJonathan: [00:04:52] Uh, yeah, sure. I mean, I love talking about that kind of stuff, I feel like that is related to the second thing that you wrote down here, which is the, the other point that you felt we might talk about, which is staying creative as a leader during COVID,Angela: [00:05:04] I think this is more of like a personal issue that I'mJonathan: [00:05:07] Oh, okay. Maybe we should get the wineAngela: [00:05:13] Maybe that is another day when we get the white. Yeah. I'm feeling really, um, I'm having a really hard time and these are like not big problems. Let's be very clear during this time, but I like to think of myself as a pretty creative individual and I am having a lot of issues lately with how to...

Jonathan shares a personal experience regarding a specialist referral, it provides an opportunity to refresh on what referrals are. In this episode Jonathan and Angela refer to the Medical Post, September 2020 issue. Topics span personal experience, referral etiquette, lost referrals, and what is really expected of the patient in the process. Find Us OnlineAngela Hapke - @angelahapke - https://www.clinnect.caJonathan Bowers - @thejonotron - https://www.twostoryrobot.comCreditsProduced by Jonathan Bowers and Angela HapkeMusic by Andrew Codeman (CC BY 3.0)TranscriptAngela: [00:00:00] but your, desk moves up and down. Is that an issue?Jonathan: [00:00:04] But Nope, no, no, it's not because I'm Mount to everything to the desk. Not, not to like to the wall or anything.Angela: [00:00:11] got it. So it moves with it. Okay, that makesJonathan: [00:00:14] Like watchcheck this out. this is sometimes how I come into meetingswelcome to the meeting.Angela: [00:00:25] this is so weird. Your head's just slowly rising up from the bottom of the screen.Jonathan: [00:00:33] yeah, just appear. I just,Angela: [00:00:35] Well, you don't, you don't appearance. Like if you were in PowerPoint, it would be the slowest, The slowest, like fly inJonathan: [00:00:44] yeah. I fly it from the bottom. Yeah. Real slow.Intro [00:00:48]Jonathan: [00:30:23] shout out to Justin Jackson and, John Buddha at Transistor FM.You're listening to Fixing Faxes, a podcast on the journey of building a digital health startup with your hosts, myself, Angela Hapke.And I'm Jonathan Bowers. I just got back from taking Zack to an eye specialist, a referral that we had from our GP or family doctor. I'm not sure what the distinction is between a GP and a family doctor.Angela: [00:01:11] There is a very clear distinction between, GPs and family care providers. But that is a topic for another time.Getting a Referral to a Specialist [00:01:19]Jonathan: [00:01:19] Okay. anyways, so, Zach, had a bit of a traumatic birth and suffered some nerve damage to his eyes. And so for the first the many months of his existence his eye didn't open quite correctly and that was concerning. and so we got referred to a specialist. Now the specialist did not let us know that they would much rather us go to a different specialist because that specialist is capable of doing the actual surgery that might be necessary. Didn't phone us, didn't find the GP. So we just phoned them many, many months later asking what's the status of this? And they said, Oh, it needs to go to a different specialist. And so we then had to go back to the GP. The GP, sent the referral to the new specialist and, anyways, it was kind of a pain in the butt. And the only reason why he caught it was because Julie phoned the specialist's office and said, I thought I would have heard from you by now and nothing. Nothing happened. anyways, like medically everything's fine. His vision is perfect. I mean not perfect. It's it's good. he has, he has, what's called a Horner's I'm saying this right Horner's syndrome, which, apparently causes people to sweat differently.Angela: [00:02:34] Interesting.Jonathan: [00:02:35] Um, but yeah, I don't really know much about it. Either. A friend, a friend of ours has it. and as an adult, like we, we had no idea. but anyways, yeah, the, the eyelid, has recovered well. It's, it's very difficult to see that one eye lid doesn't open quite as much as the other. It's more apparent when we look at him in a mirror because it's it's, the assymetry is wrong.Um, and his pupil, his pupil is performing well. There's no, there's no damage in the back. He's not going to need glasses. So we're pretty excited, but it made me think of this whole Clinnect journey and referrals and having to manage, having to manage it ourselves to somedegree, to make sure that it was happening.Angela: [00:03:13] as a father or a parent of a patient, this is a tough one. So you, so your primary care provider sent a referral, they sent a referral to a specialist that, it was probably from the primary care provider's perspective, an appropriate specialist to send it to.Jonathan: [00:03:33] and it is, it is actually, so we went to the, to the, to the specialist that can do the surgeries. We've gone to see them twice. And then at the end, he's like, there's no need for surgery. Let's send you back to the original specialist because that's a much easier drive. And so then we'd been going and everyone's been great.It's just the, just the logistics piece that has sucked. So everyone made the right, like it was, yeah, it was the right referral to make.Angela: [00:03:56] Yep. It was so their primary care provider made, from their judgment, the best call to a specialist that they could have made. Yeah. That communication though, from when that specialist received that referral and saw that referral as, possibly appropriate but given the, the, the circumstances with Zach, I'm thinking that maybe there would a surgery would be needed, that that referral then should have been either forwarded to the surgeon with the indication back to your primary care provider that this referral has been forwarded to the surgeon, or that specialist should have.Gone back to your primary care provider and said, actually in review of this patient, we think they're better off to be seen by a surgeon first just to maybe rule that out. Which was eventually what happened. Yikes. And how long, how long did you wait?Jonathan: [00:05:03] Oh, I don't remember. It was, I want to say a month or two.Angela: [00:05:09] So we're talking about and how old is Zach?Jonathan: [00:05:12] How old was he? Oh my goodness. Oh,Angela: [00:05:14] would have been only,Jonathan: [00:05:16] One thing I've learned is that having a child, you don't remember anything about anything?Angela: [00:05:21] that's true. Welcome. Welcome. Welcome to Parenthood.Jonathan: [00:05:25] he was quite, I mean, he was quite young when we took him the first time.Angela: [00:05:29] So a baby,Jonathan: [00:05:30] Yeah. Oh yeah, baby. I mean, he's not even two now. He's, he's under two and this has, we've done this for, we've gone five times, I think, to the, to the different specialists. and each with like several months in between, soAngela: [00:05:46] Which that part is pretty typical, right. That, that follow up piece. but that initial piece had you guys not phoned, what do you think would have happened?Jonathan: [00:05:55] Honestly, I'm not sure. I think it would have just, I think it would have just gone on forever and we wo...

Show NotesThis interview with Kristy Ehman was originally release a few weeks ago, but we had to delay publishing it. If you happen to have already listened to this episode, go ahead and skip this one. See you next time.Kristy Ehman of Hyon joins Jonathan and Angela to talk about her journey as a tech founder. Kristy and Angela met at Metabridge in June 2019 and have been talking weekly since. Listen in to get a glimpse of what they talk about; product challenges, users, parenthood, and fundraising.Find Us OnlineAngela Hapke - @angelahapke - https://www.clinnect.caJonathan Bowers - @thejonotron - https://www.twostoryrobot.comCreditsProduced by Jonathan Bowers and Angela HapkeMusic by Andrew Codeman (CC BY 3.0)TranscriptJonathan: [00:00:00] I see, I see you've typed up no notes for this.Angela: [00:00:03] Oh, I sent, I sent a text to Kirsty. Does that count?Jonathan: [00:00:07] That counts.Angela: [00:00:08] Wow, Angela. Good work. Introduction [00:00:12] You're listening to Fixing Faxes, a podcast on the journey of building a digital health startup with your host, myself, Angela Hapke and Jonathan Bowers.And today I'm excited to say that we have guest with us. Kirsty Ehman is joining us today. Good morning, KirstyKristy: [00:00:30] Good morning.Angela: [00:00:31] can you tell everyone just a little bit about you, where you're at right now. And then we're going to talk about how we met and we're going to go into a few other things around why we talk every week.Kristy: [00:00:43] Well, let's talk about how we met. We actually met at Meta Bridge a conference uh out of Kelowna last year. I think it was the 10th year anniversary when we met, patio overlooking the lake, gorgeous.Angela: [00:00:53] You spotted me from across theroom?Kristy: [00:00:56] It was love at first sight, one, one tall female founder, to another tall female founder where I don't feel like I'm overpowering the room and we connected.And that was it.Jonathan: [00:01:05] Are you also tall?Kristy: [00:01:07] Jonathan, are you tall or are you short? And this is intimidating.Jonathan: [00:01:11] I am a medium height. I'm five foot eight and three quartersKristy: [00:01:16] That actually countsJonathan: [00:01:17] yeah, the three quarters counts.Angela: [00:01:19] The three quarters count. Oh, okay. Oh, okay. Kirsty, tell me, who, who are you? What are you doing?Hyon, Connecting Local Sellers with Local Item Owners [00:01:28] Kristy: [00:01:28] So my name is Kirsty Ehman, founded a tech company two years ago and we've pivoted the company one massive pivot. We believe there are two types of people in the world. You're either someone that would do the work to sell your used items, or you ultimately can't be bothered. And our technology connects those two groups.Angela: [00:01:45] Cool.Jonathan: [00:01:45] I like how concise thatwas.Angela: [00:01:47] she's been practicing.Jonathan: [00:01:49] She has rehearsedKristy: [00:01:51] No, I've just, I've said it a million times. It's my only thing. It's the only scripted thing in my life.Angela: [00:01:57] I honestly thought you were going to go into a 15 minute pitch there for one moment. I was like, Oh, and here we go. We are about to hear the Hyon pitch, everyone. I loved it. how'd you get started how long ago?Kristy: [00:02:10] a couple of years ago we had a, New baby and a three year old and they have a lot of stuff. And so we had been introduced to consignment events for kids. Thought it was magical, created our own developed software for our event realized we never want to run events. software could be interesting.Realize the software market for consignment events is not big enough to be interesting. So we pivoted the company to consignment. uncovered that there's these two groups of people. And so if you're someone that can't be bothered, you're pulling up to value village and ringing the doorbell or stuffing your stuff in the bins, in the corner of a, of a parking lot.Angela: [00:02:45] I am a stuff, your stuff in a bin.Kristy: [00:02:48] We call you Jordan. And if you're a, if you're someone who's super active on, on marketplaces, you're, you're on Facebook marketplace, Kijiji ,Craigslist, you brag about how much money you make on these platforms.And we call those people Alison. So our world revolves aroundJordan's and Alison's.Angela: [00:03:05] I love it. And your software connects Jordans to Alison's because Jordan's like myself do not want to be bothered with going on to Facebook marketplace and taking the time to list products and deals with people. I like humans. I don't like people. And, they connect to somebody like myself to, somebody, an Alison that really likes doing this kind of stuff really loves going on and selling stuff.And so your, your product, connects those two types of people. Where are you guys at right now? The product is built.Kristy: [00:03:44] Products built. So we're in a commercialized beta. Primarily in Saskatchewan, but we do find ourselves coast to coast. We're kind of sprinkled all over the place and we are starting our integration to, uh, into accepting payments from the States. So we'll be crossing borders in aAngela: [00:03:58] Ooh, we haven't talked about that yet. That's fun.Kristy: [00:04:02] this is my weekly update.Angela: [00:04:04] Everybody's tuning in now to the conversation that Kirsty and I have each week,Jonathan: [00:04:09] I'm excited to be along for the ride here a little bit and listen to listen to the conversation that you two are having, but I am curious, the, what you're describing is that sort of classic two sided market. how did you figure out how to put the chicken before the egg in this two sided market?Kristy: [00:04:26] As far as where we go first, like, who are we trying to attractJonathan: [00:04:28] Yeah. Like, how do you get these two sides together when you don't have enough of one to entice the otherKristy: [00:04:33] So, our focus has primarily been on Alison's. So how can we pull these people out of the weeds who are extremely proficient at selling online and by developing that network of Allison's, we can then start to attract Jordans. So as soon as someone requests a pickup and says, Hey, I have a snowboard.I needed some help selling, or I have a bunch of kid's stuff or I have some farm equipment. we can go into ou...

Is feedback fatigue a thing? If so, Angela may have been experiencing it this week. Clinnect, as a social enterprise, has sought out and encouraged feedback from all stakeholders. Angela talks about how the process of creating a product with transparency and welcoming feedback can take a toll personally. Jonathan reminds Angela of why she is doing this and gives some real life examples from his own career.Find Us OnlineAngela Hapke - @angelahapke - https://www.clinnect.caJonathan Bowers - @thejonotron - https://www.twostoryrobot.comCreditsProduced by Jonathan Bowers and Angela HapkeMusic by Andrew Codeman (CC BY 3.0)TranscriptAngela: [00:00:00] Yes, my child named Alex might have been messing around a little bit with it. She pretends to do podcasts.They're really bad.Jonathan: [00:00:10] I bet. what does she talk about?Angela: [00:00:11] She kind of makes up stories, but then they don't really have any logical like sequence and to the stories they're very, just weird.Jonathan: [00:00:21] I wish we could, set it up to record her and then like, just listen to a story that Nora or sorry, Alex.Angela: [00:00:29] yeah.not for this podcast. She doesn't know anything about this stuff.Jonathan: [00:00:33] That's fine. We don't either.Angela: [00:00:37] Oh my God. That's true.Intro [00:00:39]Jonathan: [00:00:39] You're listening to fixing faxes a podcast on the journey of building a digital health startup with your host myself, Jonathan Bowers.Angela: [00:00:48] And I'm Angela Hapke. So it is October 29th.Jonathan: [00:00:52] Oh, we're going to divulge the date. People are going to have expectations.Angela: [00:00:56] Yeah, I know. I know. And it's okay. It's okay. Halloween is in two days.Jonathan: [00:01:02] Oh my goodness. Yeah.Angela: [00:01:03] my daughter is going to Alex is supposed to be dressing up tomorrow. She has been wanting well, she's changed her mind a million times of what she wants to be, but she, she finally, decided on being a bunny. we left costume making to last minute last night, it was like all falling apart.Everything was not working. I couldn't deal with it. I lost my ever-loving mind. Alex then decides to drop the bomb. Well, mum, after you bought the bunny costume, I actually didn't want to be a bunny anymore, but I knew you had bought all the stuff to make the costume. So I didn't say anything. I really want to be a bat.Oh, I didn't even know what to say. So many things were going through my mind at that moment.taking an old black tablecloth that I have. I will make a poncho style wings for her. She's going to wear black leggings, little face makeup on, and she will be the bat.She's always wanted to be. I can't deal with Halloweenanymore.Jonathan: [00:02:12] There's no time for those kinds of hobbies rightAngela: [00:02:14] No, there's no time. I, totally, just, I don't know what the word is, but I, I just did whatever. I, I didn't make Nora's costume. She wanted to be a bear. I bought a costume. she loved it. It just fits her thank goodness cause that also came yesterday and her biggest concern was, if I am a bear, maybe I shouldn't crawl around outside, but rather should walk.So the cars don't hit me.Jonathan: [00:02:47] She's very safety conscious. I like that a lot. I mean, there's a number of reasons why you shouldn't crawl around on Halloween in a costume, but that, that I think is the most important one.Angela: [00:03:04] she was though, this child was testing me by saying that she was testing me to see if that was appropriate or not, because she really did want to crawl. So she was more like I'll test the waters. And see what mom says about this. And then when she says it and I'm like, that's a good idea, Nora, you shouldn't crawl.Jonathan: [00:03:23] Well, happy Halloween. Hope everyone had some candy,Angela: [00:03:26] And you were smart about your venturing out or not venturing out during Halloween? Segue should just say that everybody knowJonathan: [00:03:38] Yeah. Just say, just say the word segue,Angela: [00:03:40] segue,On Receiving Feedback [00:03:42]I did have a topic in my mind that was bothering me today.Jonathan: [00:03:45] Yeah, let's talk about it. Was it bothering you earlier on the call?Angela: [00:03:51] Explain yourself, Jonathan. Why would youJonathan: [00:03:53] There was just a few moments where you were sitting there. Purse, lipped,Angela: [00:03:58] Not pursed my lips.Jonathan: [00:04:02] occasionally. Yeah. If you're thinking, well, no, it's not like a, not like that. It's more like they get thinner. Like you'll, you'll be thinking about something and thenAngela: [00:04:12] Is that what I do isJonathan: [00:04:13] I can't, I can't do your face.Angela: [00:04:15] Ah, I wish she could, because then I'd know what IJonathan: [00:04:18] we'll start recording everything so that I can point it out to you.Angela: [00:04:22] So we really do nice debriefs, like in sports where they, your coach goes over things later about how you're really, really screwed it all up.Jonathan: [00:04:31] I'll circle your lips and say, Casey here this moment here, I read this as, and then the eyebrow knit.Angela: [00:04:38] Oh, there's a lot of eyebrow action. Yep, yep, yep, yep, yep. Yep. Um, yeah, it ties in. It ties in,so okay. In the last year of building Clinnect, and maybe, well, actually, I'm going to ask you a few questions around this too. In the last year of building Clinnect. I have tried to lead, a company that is also a social enterprise in a very transparent, hence obviously this podcast too, in a very transparent, inclusive way where I invite people to give me feedback, because I know.I know we have a small team, so I know our team really well. I know our users really well. I know a lot of them by first name. I, my, I have a big, group of founders and, investors and stuff. And I know, I know everybody really well, and I think that I have welcomed and created the welcoming of feedback aJonathan: [00:05:46] okay. Okay. okay. I have a feeling I know where this might go.Angela: [00:05:53] And I wanted that. I wanted this to be a social enterprise where people felt, they had a say in, or not even a say, but rather, a place to be heard about something that was being built that ha I believe has, is going to have such big impact. In the last week and a half, I feel like that all has come, not come back to bite me a little bit, but has certainly made ...

Fresh off a second design sprint, Angela and Jonathan discuss how the sprint uncovered the evolution of not just Clinnect but possibly the evolution of patient referrals. Angela & Jonathan discuss how the new features will create a shift from static patient referrals to dynamic ones with ease. Taking examples from other industries and applying the patterns to Clinnect was an organic next step; but the impact this uncovered for both patients and care providers is what they delve into in this episode.Find Us OnlineAngela Hapke - @angelahapke - https://www.clinnect.caJonathan Bowers - @thejonotron - https://www.twostoryrobot.comCreditsProduced by Jonathan Bowers and Angela HapkeMusic by Andrew Codeman (CC BY 3.0)TranscriptJonathan: [00:00:00] Uh, yeah, I have to turn the, my little desk heater off. Cause I think it, I think it travels up the arm and makes a bunch of racket. So now I'm sitting in the coldAngela: [00:00:10] oh, is it like a really loud one or something? Isthat why I was just about to turn mine on and nowJonathan: [00:00:18] No, keep it off. No, no, don't turn it on. We're recording. You have to suffer.Angela: [00:00:23] Frick fine.Intro [00:00:25]You're listening to Fixing Faxes a podcast on the journey of building a digital health startup, with myself, Angela Hapke.Jonathan: [00:00:33] And Jonathan Bowers. I made a blanket fort with Zach this weekend.Angela: [00:00:39] blanket forts I love blanket forts.Jonathan: [00:00:42] it's our first ever blanket fort.Angela: [00:00:44] Yay.Jonathan: [00:00:45] He was in there for like five minutes and then he got bored, but it was still super fun.Angela: [00:00:49] Isn't that the thing like these kids, like you spent 20 minutes building these darn forts and then they don't even want to sit in them.hot tip on blanket, forts fitted sheets.Jonathan: [00:01:04] Okay. Yup.Angela: [00:01:05] For the roof?Jonathan: [00:01:07] Oh, interesting. Well, I was, I was sort of propping it up amongst a bunch of other things. I know a fitted sheet would have helped me in this case. Um, I have, uh,Angela: [00:01:15] chairs and things like that, fitted sheets the best,Jonathan: [00:01:20] but other, other blanket Fort tip. Many years ago now we decided we were just going to make Christmas presents. That was what we were going to do for Christmas. And for my nephew, I made him a blanket fort kit. I don't remember if I included a blanket or not. but I got, some rope, some special clamps, yeah, clamps, like clamp blankets ontoAngela: [00:01:42] Absolutely.Jonathan: [00:01:43] it was, it was awesome. And now, now that I tried building a blanket fort, without any of those supplies, I'm thinking I might have to build myself up a little blanket fort kit.Angela: [00:01:53] Uh, one year Santa brought Alex, what we called an engineering kit and it also had ropes and clamps and pulleys and, Oh, my goodness. That was probably three years ago. And she still uses all of them,all the pieces all the time. And now Nora, the clamps. Oh my goodness. Like you can go to the dollar store and get just like these little clamps.If you have kids just go get clamps, they will find all the uses for clamps.Jonathan: [00:02:22] Excellent. Okay. I'm going to go buy some clamps.Ah-ha Moments From a Design Sprint [00:02:26]So what are we going to talk about today?Angela: [00:02:28] Well, I have an idea.I was thinking about considering we just spent the last three mornings, doing a design sprint. and I thought, well, it's fresh in our mind. It might be really good to, talk about considering we've always already done a podcast on a design sprint, but also this design sprint, uncovered something very, very interesting for me for Clinnect.Jonathan: [00:02:55] Oh, okay. Yeah. I mean, I feel like, I feel like the design sprint itself produce the results that we wanted it to, which has got us to some really, a lot more clarity on the designs for the product and some of these new product features.Angela: [00:03:09] For sure.Jonathan: [00:03:09] and I don't want to talk about the design sprint, we've talked about that, but tell me about what clarity it brought for you.Angela: [00:03:15] Okay. I think I need to give a little bit of context around this because the, so, just for a refresher. Clinnect is a software product in which referring providers can send patient referrals through to specialists in a way that's never been done before. And with that, patient referrals have always been these static entities that go and are composed and created and packaged up and sent from a referring provider through to a specialist and kind of what I've always joked as they kind of get thrown over this, like, Wall.And hopefully somebody catches them on the other side and everything's taken care of. And that's the way like, historically we've always dealt with patient referrals is okay, I've packaged it all up. I send it away. And I care about this patient and they care about their journey, but my piece is done. And Clinnect was very much built on, on, this idea of that a patient referral is created, packaged up and then sent over. And that's how our beta product does work is we allow a really amazing way to do that. That is for more, effective and patient centric and provider centric. then that originally with just faxes and e-faxes. But then we did this design sprint because we had three new features that we wanted to include that have now changed everything. No, to be dramatic. But so the three features that we're looking at implementing in Clinnect is the ability to add additional attachments to an already sent document. So already we're starting to create a referral as something that could now.Jonathan: [00:05:10] right. It's not just a, it's not just a, an envelope of stuff that you put in it throw over the wall, but now you're like, Oh, by the way, uh, let me throw this other thing over the wall at you. I forgot.Angela: [00:05:21] And hopefully it makes it with that other package already said. Right. so that's the one feature that we're, we're adding on. the second feature is a. And we haven't come up with a name for this yet, but it is, basically a patient referral history or journey log. And what it is is we see this in other applications and it's sometimes so subtle that you don't maybe even realize what you're seeing, but you're understanding a flow of a project or a communication or a document or something like that. So what we're looking at putting in is this, this history of the referral was sent from doctor A to doctor B on X date. The referral was changed in urgency from A to B on X date. So really having a, a transparent process around what is happening with this referral...

If you have any questions you would like us to answer, please reach out on Twitter, @FixingFaxes.We discuss the pressure that is often put on founders to sink your lives into your company and the toll that takes. Even for people who reject the "exhaustion as a badge of honor" culture, it's really hard to find balance particularly during COVID.Justin Jackson tweeted, "The best thing you can do for yourself (and your business) is to give yourself more margin in your life" with a link to his original article "Good business have margin". We talk about how little margin or buffer we have.Find Us OnlineAngela Hapke - @angelahapke - https://www.clinnect.caJonathan Bowers - @thejonotron - https://www.twostoryrobot.comCreditsProduced by Jonathan Bowers and Angela HapkeMusic by Andrew Codeman (CC BY 3.0)TranscriptJonathan: [00:00:00] maybe we should take some questions from listeners.Angela: [00:00:03] Love that. Yes. Okay.So are we putting it out there to listeners to ask us questionsJonathan: [00:00:09] Yeah. How do they get ahold ofus?Angela: [00:00:10] well on Twitter @FixingFaxesYeah. DM us on Twitter.Jonathan: [00:00:20] Yeah. Or ask a question like just reply public reply. That's fine too.Angela: [00:00:24] Yes. I also think a lot of the people listening, uh, know us personally. So,Jonathan: [00:00:29] Yes. You can also just fire off a message to one of us.Angela: [00:00:35] I was so focused on getting Kristy and Tim on as guests that I'm like, Oh yeah, we needed a topic for today.Jonathan: [00:00:43] Oh, well, um, are we prepared? Sweet?Introduction [00:00:49]you're listening to Fixing Faxes a podcast on the journey of building a digital health startup with your hosts, myself, Jonathan Bowers.Angela: [00:00:57] And I'm Angela Hapke. So I don't know what kind of list we got on. But my LinkedIn and my emails are being hit with all these people that want to help us grow and, um, look for the use of word, accelerate a lot and venture money and all this kind of stuff, but it's very focused on, um, them helping us try and find money.So do you know what I do?Jonathan: [00:01:30] do you just hit spam?Angela: [00:01:32] I actually have replied a few times saying, thank you for your interest. I have no interest in pursuing this right now. If you'd like to hear more check out this podcast about where I talk about bootstrapping, instead of looking for additional funding.Jonathan: [00:01:48] You're channeling that into, you're trying to farm listens out of spam.Angela: [00:01:56] They clearly have not done their research. And so they should do the researchJonathan: [00:02:02] That's funny. I I've been getting a ton of different kinds of email, um, because my email address is the one that shows up. I th I think it's like linked to thepodcast somehow. Um, so, but I get it chests or, sorry, I get emails about podcast stuff. Like we can help you grow your podcasts. We can help you share your podcasts.We can help you do this with the podcast. Um, we'd love to have, we'd love to have our, uh, Our, uh, we have an extensive list of high, high profile guests that would love to be featured on your podcast. And it's soirrelevant and so spammy. but if anyone is feeling like super, super lonely in their inbox, just start a podcast, you will get a ton of great comments from people and they're getting kind of tricky, likeAngela: [00:02:44] Oh, like you're you're you're are you almost convinced?Jonathan: [00:02:49] um, so, so I like the ones that are not trying to trick me, but are using really clever, like really clever tools are really clever. Uh, techniques to get my attention. I really dislike the ones that are trying to trick me. Like the ones that the ones that come through is as a, like, it looks like a forward from some underling at an employee.And the forward is like, Uh, the CEO saying like, Hey, you should check out Jonathan from Two Story Robot and, or you should check out Jonathan from the, from the, uh, fixing faxes podcast. Um, I think, I think it'd be a great to work with. And then, and then that person sends me that email and then comments.It's like, Hey, my boss told me to reach out to you. Like what bunch of bull, whooey is that.Angela: [00:03:24] Wow. That's a, that's something else. You got to flip that script. Just do what IdoJonathan: [00:03:31] I just, I just Mark them as spam.Angela: [00:03:33] now. I know just bugging you is getting listeners that have my, uh, my spam.Jonathan: [00:03:39] I do like that though. I'm going to try that. I'm going to try that.Angela: [00:03:42] Well they're very specifically asking me about something that we released a podcast saying that we wouldn't do right now. So I'm like, well, if you want to learn more about it, then listen to this podcast because I go into exactly why I'm not looking for money right now. Oh my goodness. Sorry. I have stuff at my teeth and it's gross. I'm so glad we're not recording the video. It's justJonathan: [00:04:06] Do you so let's get real vulnerable now. Cause you just picked your teeth in front of me. Um,Angela: [00:04:11] Sorry,Jonathan: [00:04:13] I like sometimes go backAngela: [00:04:14] doing?Jonathan: [00:04:17] and then like pick theAngela: [00:04:19] Alright,Jonathan: [00:04:20] yeah. And the back of the, yeah,Angela: [00:04:23] I get it. I just did that inJonathan: [00:04:25] It's like you get that like fresh from the dentist, feeling at home with your fingernails because,Angela: [00:04:30] Cause those are clean.Jonathan: [00:04:31] and that's what you're supposed to be doing isAngela: [00:04:33] Right now in your mouthJonathan: [00:04:36] just right in there.Angela: [00:04:37] Oh no, don't do it wrong.Jonathan: [00:04:40] on the topic of hands in your mouth, um, children just sneezed directly into your face and mouth, nose, eyeballs, and ears.Angela: [00:04:47] Yeah. They're gross. Kids are gross.Jonathan: [00:04:50] I'm going to get sick. I'm pretty sure. Um, which is fine. Cause I. Don't have, I don't go anywhere. Don't go anywhere. See anyone, but Julie can't.Angela: [00:05:02] Julie, can't get sick.Jonathan:...

Show NotesBuilding a team while building a product can be a wild ride. Angela doubles her team in the last couple months, she discusses how that feels at a time that the product is being built out. Jonathan gets into how and why he has added to his company, and the outcomes of different hires.Jonathan talks about taking his son trail running in a stroller, the Thule Chariot Sport.Find Us OnlineAngela Hapke - @angelahapke - https://www.clinnect.caJonathan Bowers - @thejonotron - https://www.twostoryrobot.comCreditsProduced by Jonathan Bowers and Angela HapkeMusic by Andrew Codeman (CC BY 3.0)TranscriptAngela: [00:00:00] september is a very, very, very hardJonathan: [00:00:02] Yeah.Angela: [00:00:04] in many different ways. Oh, my God, are we both burping? This is going to be amazing podcast.Introduction [00:00:11]You're listening to Fixing Faxes a podcast on the journey of building a digital health startup with your hosts, myself, Angela Hapke.Jonathan: [00:00:22] And I'm Jonathan Bowers and I took Zack for a trail run for the first time this weekend.Angela: [00:00:27] Wait in a stroller or was he running?Jonathan: [00:00:33] he, he could run actually, cause we go on our walk. Uh, he's pretty fast.Angela: [00:00:41] fast for his age.Jonathan: [00:00:42] yeah. I mean, it's a walk at my pace,Angela: [00:00:44] Ah, so you went trail running with Zach in a stroller. What kind of stroller do you have that you can take trail running?Jonathan: [00:00:53] Well, let me tell you about the stroller I have. It's a, uh, it's a Thule Chariot Sport. it's spectacular. It's a little wide to be taking down trail, but it was fun.Angela: [00:01:07] Does it have suspension in itJonathan: [00:01:09] Yeah,Angela: [00:01:09] Zack? Yeah,Jonathan: [00:01:10] it has, it has not full system essential, but it's got suspension on the back and then, disc brakes, which is really nice.Angela: [00:01:18] Did he like it?Jonathan: [00:01:19] He, he really enjoys being in the, in the chariot. It's like, yeah, he loves it. We go for runs, weekly, at least. But I was getting sick of the same kind of getting bored of the same route and decided that trail running is something that I should start doing to mix it up a littleAngela: [00:01:36] Okay. Yeah.Jonathan: [00:01:37] boy, is it hard pushing a stroller with a child up a pretty steep hill?Angela: [00:01:43] Do you do much trail running anyway?Jonathan: [00:01:45] Nope, I do one or two trail runs a year.Angela: [00:01:48] Oh, see, we're like, not only am I going to try trail running, I'm going to try trail running with a stroller and my child,Jonathan: [00:01:55] Yeah. Yeah.Angela: [00:01:57] I love it. Well, good for you. That's amazing. Are you training at all for? I know there's no races right now, butJonathan: [00:02:07] Ironman Canada has, sent off their email saying that Ironman Canada, 2021 is a go as best they know. So they canceled 2020, and we got a deferral to the next year. So I've signed up cause it's the. Who knows. So I'm be training for something that might get canceled again,Angela: [00:02:26] Oh, right. It would be frustrating. Full iron man or half. Oh, good for you. That's exciting. Where is it?Jonathan: [00:02:37] Penticton BC?Angela: [00:02:40] Okay, we'll get updates on that as you go.Jonathan: [00:02:44] Yes. That is going to be a new focus of my life again.Angela: [00:02:48] Oh, God, we're going to have to talk about all those things, all the things I don't do, running biking or swimming. Okay. It'll be great.Ah, okay. Let's jump in.Growing a Team [00:03:02]so I, well, can we get Kristy on, but we'll get her on next week. And so then I didn't really have a topic. So then I asked my husband, I said, since he's an avid.Jonathan: [00:03:17] Listener.Angela: [00:03:19] Of Fixing Faxes. Is there something that you wanted to like, is there a topic we haven't hit on that's obvious or blah, blah, blah.And he said, he goes, you know, I think you should start, start talking about building your team, like how you've built a team and things like that. And I was like, Ooh, that might be a good one. So. I was thinking today, it might be kind of fun to talk about. the way that Two Story Robot has built their team and the way that we've built our team, while we've built a product at the same time and how that all kind of goes. And in the spirit of Fixing Faxes, we're going to talk about things as they happen. So as we build our team, we talk about that.Jonathan: [00:04:02] not about the, not about the job application process that requires people to submit faxed resumes to you.Angela: [00:04:11] Could you imagine if I asked for faxed resumes? Oh my God. It's should just shut up shop now if that was the case. yeah, no, no. I was thinking no in the spirit of talking about things as they happen instead ofJonathan: [00:04:25] Yeah. So you've, you've just hired a couple of folks.Angela: [00:04:32] we have just added a full time visual designer and we added a part time intern,Jonathan: [00:04:41] We've talked about one of these people in the past.Angela: [00:04:45] You talked about, Megan as the intern in the past, but I don't think we've talked about, Ammara is, now our new visual designer and she's working remotely out of Mississauga, Ontario. So not only did I add a new person, but I also added a fully remote, different time zone person. Uh, So before it's Jackie and myself, are the full, are the full time people on Central Referral Solutions.Doubling from two to four [00:05:16]And then we have Rosemary. Now Rosemary kind of sometimes gets forgotten about, cause she doesn't work on Clinnect, the product she works, for the general surgeons in town. And I always call her my, my research and development department, um, and she's and she's part time. So we kind of like. Almost, I feel like almost doubled our team with the addition of, of, two, two people to, to only three.Jonathan: [00:05:40] That's a big, that's a big jump.Angela: [00:05:42] Yeah. Can we talk about that?Jonathan: [00:05:44] Well, I mean, it's, it's when it's two, it's you and Jackie like back and forth, andAngela: [00:05:49] re and Rosemary ...

This episode delves into working remotely, and how Two Story Robot responded to the pandemic. Jonathan designed his company as a remote-first technology company and there was a lot of benefit to this when COVID hit. They found themselves in a unique position, ready for remote work but still had to deal with the pandemic. At the forefront of remote work they had a lot of knowledge to share, and we dig into this.Check out the blog post on this topic they published.Find Us OnlineAngela Hapke - @angelahapke - https://www.clinnect.caJonathan Bowers - @thejonotron - https://www.twostoryrobot.comCreditsProduced by Jonathan Bowers and Angela HapkeMusic by Andrew Codeman (CC BY 3.0)TranscriptJonathan: [00:00:00] Hey, just a heads up. This episode of fixing faxes does have a couple of swear words in it. They're not like the big swear words, just some of the lower order swear words. Um, but they're still swear words. Anyways, if that matters to you. Maybe skip this one.very few bongs last time that was better,uh,Angela: [00:00:20] was very, uh, trying very hard, not to whack anything on myJonathan: [00:00:26] I had, I had four more far more bongs, uh, in mine. I'm not sure. Cause I've moved my mic over here. I'm not used to it. I want a different boom. Uh, Justin Jackson posted a picture of him and I was like, what's that thing? It's cool. It doesn't have it's. It's like all the, all the mechanisms are inside the arm.It looks very, very cool. Um, it's not that expensive, but it doesn't, it's not going to help me cause it's not, it's not longer. I want something longer.Angela: [00:00:51] Oh, you want like a,like a professionalJonathan: [00:00:55] yeah. I want something to come down from the roof and maybe on like a track that I can just like shortslide it around and it can help me in and out of, in another of the bath. Um, that sounds awesome.Intro [00:01:09]You're listening to Fixing Faxes, a podcast on the journey of building a digital health startup with your host, Jonathan Bowers.Angela: [00:01:17] And myself Angela Hapke. So Nora got to sent home with a book on Friday.Jonathan: [00:01:25] I thought you were,Angela: [00:01:27] Just got sent home fromJonathan: [00:01:28] She got sent home with a cold.Angela: [00:01:30] Nope. She got sent home with this book on, on Friday and I found it in her, in her, her bag that she comes home with and I said, Oh Brad, I think Nora stole a book from daycare and he goes, Oh, Nope.Uh, actually her daycare, uh, teachers sent it home specifically for her. Uh, for us to read to her because of it's all about a froggy, but needs to share his pond.Jonathan: [00:01:58] subtle hint.Angela: [00:01:59] no. It was nothing subtle about it. She was very clear. So it's September there is, there's a big transition change in daycare. Lots of new kids starting Nora is one of the older kids now at the right, the old age of three. And, um, It's having a wee bit of trouble with the new children and sharing her, sharing her pond, uh, including friends and space. So Brad reads the book to Nora, uh, and I'm laying with her, she's going to sleep last night. And I say, Oh, did you know, did daddy read you a book tonight? Yeah. Nora is it about a froggy who share a pond. And I was like, Oh, well that sounds like a really good book. She's kind of silent. And she goes, there are a lot of new kids at daycare and I was like, yeah.And sh this is what she says. I'm not prepared for that. Yeah.Jonathan: [00:03:01] She's Oh, she's three. So she she has not only the self awareness to know that she's not prepared, but also understands that this book has been sent home to help her cope with that and create some strategies to share.Angela: [00:03:16] Oh, never underestimate your children.Jonathan: [00:03:23] That's so funny.Angela: [00:03:24] Anyway, I had to tell you that story because it was just too adorable.Jonathan: [00:03:28] I love that.Angela: [00:03:30] I not prepared for that.Okay.Jonathan: [00:03:34] that's a big word prepared.Angela: [00:03:36] I know she says "p-pared", but yeah. No. I know,Remote Work [00:03:46] Yeah. So today we wanted to talk a little bit about, um, working remotely. This is a huge topic right now, uh, with, uh, COVID and a lot people working remotely, a lot of people that have never worked remotely are now working remotely. A lot of people that have worked remotely or some, what worked remotely are now a hundred percent working remotely and just all the, the spectrum of, of working at home to working in the office.And Two Story Robot does a really. Um, a really cool way of, of handling remote work, um, because you guys have done it by design right from the get go almost. And I just, I thought it'd be really cool to talk about that.Jonathan: [00:04:31] Thank you. Yeah. Um, It is by design, but it doesn't account for a pandemic.Angela: [00:04:41] Fair enough.Jonathan: [00:04:42] Like we, we have been, we have been remote pretty much from the beginning. I mean, most of us actually do work out of, out of one office. Um, there was six of us that have one office and then a few sort of scattered about everywhere.Um, but we've always, we've always taken the stance that if you can do your work remotely, then the work in the office will just benefit from that. And that, that, that has proven true. Like, we were very good at documenting. We're very good at communicating digitally. Um, we don't have to have meetings and when we do have, uh, zoom calls, they tend to be, um, Better than the average zoom call that I've attended for other teams, just because we're used to it, we understand the process behind it and the empathize with everyone.part of it came from the MBA program, actually.Yeah. Cause I did what we did. We both did the MBA at Sauder and I was, uh, although we had to go down for the actual courses and the classwork. A lot of the project work happened remotely. And so, um, I got to experience both, uh, working with a team that was physically close to each other so they could meet.And then I was the remote one and then occasionally there was like, all the remote people were put on a team and we would work remotely. Those meetings always went way better.Angela: [00:05:58] Yes. I found the same thing. I usually got put on the PR on the team with all the remote people also. and let's also be clear that you didn't just finish your MBA. That is over it's over 10 years ago now, right?Jonathan: [00:06:12] uh, 2010, 2011. About 10 years...

September has been exceptionally busy and we need a week to catch our breaths. See you next week!

Show NotesTo fundraise or not, that is the question in this episode. Angela walks through the decision making process around whether Clinnect should go after institutional money or to bootstrap. Listen to find out what she decided.Find Us OnlineAngela Hapke - @angelahapke - https://www.clinnect.caJonathan Bowers - @thejonotron - https://www.twostoryrobot.comCreditsProduced by Jonathan Bowers and Angela HapkeMusic by Andrew Codeman (CC BY 3.0)Transcript[00:00:00]Angela:  it's a cute chair. Not a ergonomic chair.[00:00:04] Jonathan: Oh, ergonomics. I, so I've come to the conclusion that money should not be spared on shoes, mattresses and chairs.[00:00:18] Angela: I'm with you on shoes and mattresses... chairs, I'm not sold.[00:00:26]Jonathan:  we have, their, their retail is like $1,200. The chairs at the office. Yeah. They don't, I don't get them for retail. I[00:00:35] Angela: I would[00:00:37] Jonathan: know, but still they're like 400 bucks, $450 for the chairs.[00:00:41] Angela: expensive.[00:00:43] Jonathan: They're pretty pricey, but they are there. They're very, very comfortable.[00:00:47]I needed something where the, The, the arms could move up and down. Cause I like that that's important to me. And then it's just like a proper arrogance and you can pick and choose the color.[00:00:57] So I've got orange back[00:00:59] Angela: Oh, and a blue bottom[00:01:01] Jonathan: I believe seat and it works pretty good. And then, and then I have an in, at a furniture supply company and she said, no, don't those ones are good, but these ones are way better. And the[00:01:11] Angela: like $20 more.[00:01:13] Jonathan: Yeah, her price was a little bit more. And now we've got all sorts of colours.[00:01:15] So Paige's is yellow and gray and mine is red and gray. Yeah.[00:01:20] Angela: Okay, you guys[00:01:22] Jonathan: I like, I just, it here's a pet peeve of mine, corporate gear that is all black, like hoodies, all black hoodies, like, and then just, here's the standard chair. It's gotta be black. Why can't people have a little bit of expression. So we pick the chairs that are, uh, uh, uh, let us pick the fabric,[00:01:44]Angela: That's cool.Introduction[00:01:44] You're listening to Fixing Faxes a podcast on the journey of building a digital health startup with your host myself, Angela Hapke.[00:01:54] Jonathan: And I'm Jonathan Bowers and I've started Zach in daycare. Yeah.[00:02:03] Angela: How are you feeling? How's Julie feeling?[00:02:06] Jonathan: Uh, it's pretty scary. We were just doing transition. So every, every day, this week I'm going with him for an hour and being with[00:02:15] Angela: Yep.[00:02:16] Jonathan: week, just gets gradually, uh, longer. And I'm, I'm not[00:02:20] Angela: And then you[00:02:21] Jonathan: And then we start on the, the first, uh, that, uh, the eighth or whatever that first day in September is.[00:02:28] Oh, it's scary. It's scary. And, and then, then yesterday[00:02:37] we get a call. Okay. So one of the other, uh, families, has to self isolate. This may have been in contact with COVID and I was like, okay, well, this is the new reality, I[00:02:47] Angela: This is your new reality. This is a hard moment in life in an especially hard time. Oh,[00:02:55]Jonathan: He's doing quite well. He, we went the first day. He cried when we went in there. So one of the, one of the strange things that we've noticed about the pandemic and our, trying to follow the rules, so we don't go anywhere, but like, we don't go into buildings, we don't go places and we don't take Zach[00:03:13] Angela: of course. Yeah.[00:03:15] Jonathan: And so I can't remember where we went once and he was really afraid to go inside a door. He, he looked at this new space and he didn't want to go inside. And we thought, Oh, this is, this is cause he's deconditioned to going places. And then kind of the same thing at, at[00:03:29] Angela: Oh, sugar.[00:03:31] Jonathan: he was. Um, he was okay.[00:03:34] Kind of going in, but he didn't want to be inside the room and it was a little bit overwhelming and he cried a bit and, uh, he, he calmed down fairly quickly. Um, and then he cried again when one of the when, one of the girls that was there, kind of ran ran at him. He didn't like that very much. but he got used to it and yesterday we just spent the hour or outside[00:03:53] Angela: Yeah. Lovely.[00:03:54] Jonathan: that was, that was really fun. Um, yeah, I think, I think he's going to be okay. He's going to be okay. I know he's going to be, yeah. Okay. Um, but it's, it's hard.[00:04:04] Angela: It was about, um, two years ago, right around now is when we drop, started dropping off Nora for the first time. The first time that the actual drop-off happened , I wanted to be the one that did it, I'm going to drop off the girls.[00:04:22]and then I just sat out in my car and cried. Both times, like I was like, so adamant that I was going to be the one that did it. And then I sat out in my car and cried and cried and cried and then phoned Brad both times like, Oh,[00:04:39] Jonathan: it's hard. So I've been taking him because, um, cause I worked from home and I'm like, it's just. You know, five minute drive away. So it makes sense for me to be dropping him off and picking him up. And Julie works kind of across town, um, in our minds, she had planned on being the one to take them through transition[00:04:56] Angela: Of course. Yeah.[00:04:57] Jonathan: but they said like, no, it needs to be one parent for the whole, the whole two weeks. And so we decided it makes the most sense for me to get familiar with it because I'm going to be do to dropping things off. So it was, yeah, it was really hard.[00:05:10] Cause you know, she was kind of geared up to[00:05:13] Angela: she was ready. She was[00:05:14] Jonathan: to go and do it and now she doesn't get to and I'm, I'm the one doing it. So, um,[00:05:19]Angela: it's[00:05:19] okay. If you sit in your car and cry after,[00:05:23] Jonathan: I, yeah, I I'm, I am a more emotional about this than I expected to be[00:05:29] Angela: and it slaps you in the side of the face and you don't expect it and you're just like what?[00:05:33]And good for you for taking time off right now. I think for too often, we don't take time off in these. ...

Show NotesAfter taking a few weeks off of recording Jonathan and Angela discuss everything from Star Wars to passwords to what keeps Angela up at night. There are some bloopers to keep it real and difficult conversations about balancing the users wants with the integrity of system. Angela and Jonathan deep dive into conversation to talk through a difficult product feature decision. In this episode listeners get a peek into real conversations behind the scenes of building a digital health product.Password hygiene is a topic that we discuss a lot in this episode, there are some great articles if listeners wanted to dive into that information. Here are some articles:Cisco MagF-Secure BlogPassword managers are a great way to use unique passwords as Jonathan mentions in this episode. Examples of password managers are 1Password and LastPass.Find Us OnlineAngela Hapke - @angelahapke - https://www.clinnect.caJonathan Bowers - @thejonotron - https://www.twostoryrobot.comCreditsProduced by Jonathan Bowers and Angela HapkeMusic by Andrew Codeman (CC BY 3.0)Transcript[00:00:00] Jonathan: oh yeah, we got change to not Thursday.[00:00:03] Angela: It's like perfect timing.[00:00:06] Jonathan: changed the lawnmower now it's a different kind of lawnmower.[00:00:08] Angela: louder.[00:00:11]Jonathan: Uh, hi, I'm Jonathan Bowers is wait, I'm doing the intro.[00:00:17] Angela: Oh, no. Okay. Okay. Okay. Okay. Okay.[00:00:20]Intro Jonathan: Hi, you're listening to fixing faxes. And I'm your host Jonathan Bowers[00:00:26] Angela: and I'm Angela Hapke. And so I haven't watched any of the Star Wars movies.[00:00:37] Jonathan: at all?[00:00:39] Angela: Ever at all. So I've watched bits. Like you, you always see clips of them or maybe bits and pieces, but I've never seen a full Star Wars movie.[00:00:50] Jonathan: At all? And you are, you are, you are a member of society?[00:00:56] Angela: Okay![00:01:01] Jonathan: Did, how does, how did you manage to avoid watching any Star Wars[00:01:05] Angela: I'm not even sure. To be honest. I, I I'm unsure of how this has all came about. And I'm one of those people that don't want to jump in in the middle. So I always felt like I had to watch the previous ones before I could watch the new ones. And because of that, I've just never put in the effort.[00:01:23] Jonathan: It is a lot. It's a,[00:01:24] Angela: It's and it's an effort,[00:01:26] Jonathan: it's a saga.[00:01:28] Angela: I've started watching the Mandalorian.[00:01:31] Jonathan: Oh, good for you. Do you like it?[00:01:34] Angela: I really like it.[00:01:36] Jonathan: It's really good.[00:01:37] Angela: is, only, I'm only on episode three, I think three or four. And, um, I really like it.[00:01:47] Jonathan: Why do you like it?[00:01:49] Angela: Oh my goodness. Well, it was. I don't know. I like it. It feels like an old, like, it feels like a Western,[00:01:58] Jonathan: It is, it is a[00:01:59] Angela: right yet to set in some time. And, um, I don't know. There's something charming about[00:02:13] wait, are you a big fan[00:02:16] Jonathan: I'm a big fan.[00:02:17] Angela: or a big fan? Okay.[00:02:19] Jonathan: I mean, I wouldn't say I'm a big fan. I would say.[00:02:22] I'm a pretty big fan. Yeah. I really like, I like star Wars. I like, uh, I've played some of the video games. Um, I have a board game, this like cool X-Wing game. That's that's quite fun. I bought just, just before COVID and now I have no one to play with. Um, Zach's too little and it's not Julie's kind of game.[00:02:35] Okay. Um, yeah, I'm a fan.[00:02:38] Angela: So I find fans always have an order that they suggest that other people watch the movies in.[00:02:47]Jonathan: I, I, my belief is to watch it and it's how I think I want to watch it with Zach when he's old enough is, uh, four or five, six. one two, three,[00:02:57]Rogue One, uh, then four, five, six, again. Yeah, that's seven, eight, nine. Then you can go back and watch Solo and whatever the other one was.[00:03:08] Angela: Okay. So I think I'll just watch them in release date order.[00:03:13] I think I might watch it with Alex. I think she's old enough to watch all of those.[00:03:18] Yeah.[00:03:19] Jonathan: You never, you never not old enough. Yeah. Yep, two.[00:03:25]Password Resets[00:03:25] Angela: But that's uh, what are we going to talk about[00:03:29] Jonathan: I have no idea. Honestly, I have no clue. Um, I would like to get to some community stuff at some point and some interviews or some guests, but, um, we can just talk about like, what's going on in product land. Uh, we can talk about password resets.[00:03:47] Angela: Password resets.[00:03:50]Jonathan: so , uh, it was hard to read your emotions in that meeting just now that we had, when we were talking about password resets. so I wasn't sure if you were upset, if you were disappointed, um, in like the way that product has been built, if you were disappointed in users,[00:04:03] Angela: God, you're going down a rabbit hole, Jonathan.[00:04:05] Jonathan: Yeah, no, it's just, it was very difficult to read you to read you on the video call. Like w there was very little, uh, body language to go off of. Um, and I was, I was watching, like, I flipped to, like, I often just flip to like see everyone mode so that I can, like, I just find that better.[00:04:20] Angela: Oh, I like the gallery view better on[00:04:21] Jonathan: yeah. Gallery view. Thank you. And, uh, yeah, you just, you were just seemed like maybe something was going on. I thought I'd check in.[00:04:30] Angela: this is so funny. my nonverbal can be quite loud sometimes.[00:04:34] Jonathan: Sometimes.[00:04:35] Angela: Yup. And I think when it's not, people tend to be like, What's up. What's going on,[00:04:43] Jonathan: The silence is just as[00:04:45] Angela: Okay. No, no. I think for me what i...

Show NotesWe've deliberately chosen to design privacy into Clinnect. This means using cryptography to ensure that only the intended recipient is able to view patient data. In fact, as builders of the software, we can't even see the patient data.For the curious, Chris suggests these articles to better understand cryptography:Crypto101 is a great book for learning cryptography basics. It’s very long but thorough and free: https://www.crypto101.io/The API we use to do this securely in the browser is the WebCrypto API: https://developer.mozilla.org/en-US/docs/Web/API/Web_Crypto_APITwo of the models we based our cryptography on were the Firefox sync model and the Lastpass model. Breakdown on those here: https://hacks.mozilla.org/2018/11/firefox-sync-privacy/ & https://enterprise.lastpass.com/wp-content/uploads/LastPass-Technical-Whitepaper-3.pdfWe highly recommend using a password manager like Last Pass to keep yourself safer on the internet. Many are free, including Last Pass.Fact CheckThe LifeLabs hack was one of the largest data breaches in Canadian history. An estimated 15 million Canadians were affected.Find Us OnlineAngela Hapke - @angelahapke - https://www.clinnect.caJonathan Bowers - @thejonotron - https://www.twostoryrobot.comChris Foster - @chrisfosterelli - https://fosterelli.co/CreditsProduced by Jonathan Bowers and Angela HapkeMusic by Andrew Codeman (CC BY 3.0)TranscriptJonathan:  Check this out, Chris. So we've got these new pop filters. This is it. Without the pop filter, Peter Piper picked a Peck of pickled peppers.[00:00:09] And with the pop filter, Peter Piper picked a Peck of pickled peppers[00:00:15] Chris: So much better.[00:00:16] Angela: Isn't[00:00:17] Jonathan: then better.[00:00:17] Chris: I feel a little bit like the black sheep, because I am I'm that person who joins the podcasts and does not have a high quality bike. And I know as a listener, whenever I hear that, I'm like, Ugggg![00:00:30] Angela: Do you? Because I'm more like, Oh, thank God. Not everybody has everything in their house.[00:00:38] Chris: I usually just skip podcasts that, that are guests like me.[00:00:45]Introduction[00:00:45][00:00:45] Jonathan:  Hi, I'm Jonathan Bowers[00:00:49]Angela: and I'm Angela Hapke. And I went camping for the first time with my family. Last weekend, we bought a[00:00:57] new tent trailer[00:00:58] Jonathan: the first time ever.[00:01:00] Angela: with all four of us. Yup.[00:01:02] Jonathan: Oh, wow.[00:01:03] Angela: Yeah.[00:01:04] Jonathan: anyone get any sleep?[00:01:05]Angela: So we bought it a popup trailer and Brad and Alex were on one side and Nora and I were on the other side. One half of the trailer got sleep. It was not my side.[00:01:19] Oh, I promptly when I got home ordered memory foam, like two inch memory foam toppers for the mattresses, because both Nora and I were like, Oh, heck no, we're not doing that.[00:01:34] we joke that our children are like drunk octopuses, trying to search for their keys when they're sleeping at night. Like that's a bit how Nora is. So yeah, it was a lot of like toe kicks to the kidneys and moving around and yeah, it was tough.[00:01:51] Today we have a guest, uh, the chief technology officer at Two Story Robot. Can you introduce yourself?[00:01:58]Chris: Hi, my name is Chris Foster. I'm like you said, the chief technology officer at Two Story Robot. I have been building web applications for about a decade now. Um, and before that I was into computer security, pretty heavily. I have a degree in computer science with a specialization in software engineering, as well as a graduate degree in computational neuroscience and artificial intelligence.[00:02:29] Angela: Oh my goodness. A lot of those words didn't make sense to me, but that's[00:02:36] okay.[00:02:36] Jonathan: you said, computational neuroscience, that's an obscure term that. So what, what does that mean?[00:02:41] Chris: yeah. We use machine learning models to better understand how language is processed in the human brain.[00:02:47]Jonathan: How did you do that?[00:02:48]Chris: We put some people in a very uncomfortable machine. It's called a EEG machine. So. They put a whole bunch of goop in your hair and sensors. And then we make you sit in a dark room or of what feels like a very long time staring at symbols on a screen, as you learn to map those to English words. Uh, we tried to replicate sort of replicate an experiment that was done with a much, much more expensive machine.[00:03:12] And then we showed that you don't necessarily need the $1.5 Million machine and said, you can do it. Uh, with something that's more in the range of $60,000. We did it while trying to learn kind of a language that we made up, which was something that was new too.[00:03:25]Jonathan: That's cool.[00:03:25] Angela: That is cool.[00:03:27] Chris: it was a fun project, but yeah, I definitely nothing like graduate studies to also make you feel like you have no idea about computational neuroscience, more questions than answers at the end of it, it often feels like.[00:03:39]Jonathan: You've expanded your knowledge a bit, but you've also expanded that surface area of things, you know, that you have no idea about. Um, which I like, I like that feeling. I like knowing that there's all this world of things that I don't know, uh, it feels like a better place than not knowing that that stuff exists.[00:03:55]Um, It's it's something that I talk. So I talk about this with the team every now and again. And I like my goal for our team is not to not to expand the circle of knowledge of things they know. It's to expand the circle of knowledge of things they know they don't know because that stuff you can go and learn.[00:04:18]you don't need to know all that, all that stuff. You need to know that it exists and that you can go and find it.[00:04:23] Angela: I think you're right. And I think that's probably a good segue into what we're talking about today. Ah,[00:04:29] Chris: It is because computer science follows a very similar learning curve. I think.[00:04:33]Angela: As the...

Show NotesAt the beginning of the episode Jonathan talks about watching Hamilton, which was recently released on Disney+. Here is a link to the streaming service and the filmed version of the original broadway.This episode delves into the design sprint that Two Story Robot led Clinnect through, we talk about the ups and downs and how valuable it was. Check out the blog post about design sprints and the design sprint we did with Clinnect.Find Us OnlineAngela Hapke - @angelahapke - https://www.clinnect.caJonathan Bowers - @thejonotron - https://www.twostoryrobot.comCreditsProduced by Jonathan Bowers and Angela HapkeMusic by Andrew Codeman (CC BY 3.0)TranscriptJonathan:  Can you do this? I can't do it just a second. I can get it.[00:00:04] Angela: sounded like a drip.[00:00:09]Jonathan: Yeah. It's, I'm not very, I'm not very good at.[00:00:12]Intro[00:00:12] Hi, I'm Jonathan Bowers.[00:00:17] Angela: And I'm Angela Hapke and you're listening to Fixing Faxes.[00:00:21]Jonathan: And I watched Hamilton this[00:00:24] Angela: was it?[00:00:26] Jonathan: so good.[00:00:27] Angela: watched it yet.[00:00:28] Jonathan: so good. It's it's so we've read a little bit about shaming for people who don't like it. Um, which I think is a little unfair. I mean, I enjoyed it a lot cause I like, I liked the style of music and it's really neat to see that in a musical also, we would never go see Hamilton.[00:00:49] Like, there's just no opportunity for us to go to Chicago or New York or London,[00:00:53] Angela: And especially right now.[00:00:55] Jonathan: Yeah. So it was really cool to watch. We had to watch it over two nights. Um, just cause it's, it's quite long, it's like two hours and 40 minutes. Um, but I didn't know. I didn't know that it was pretty much all rap and R and B and um, yeah, like it was really,[00:01:09] it was really cool.[00:01:10] Angela: well, I didn't know that either Brad will love it. I'm[00:01:14] Jonathan: It's so great. It's I really enjoyed it. It's very fast. It's hard to follow in ways because it's one it's like, it's just very quick. So you gotta, like, you have to be paying attention and it's a lot of American history, which I'm not, I don't, I don't know. I don't have any of the background knowledge for anyways[00:01:32] um, but it was still, it was, it was really cool. I really, I really enjoyed it.[00:01:35] Angela: Okay. I'm definitely going to check it out.[00:01:37]Jonathan:  one of the YouTube videos I watched said that if, if it was paced the same as a, a regular Broadway musical, it would have taken six hours because of how many words they cram into two hours and 40 minutes.[00:01:51] Yeah. It's very[00:01:53] Angela: Wow.[00:01:54] That's very cool.[00:01:55]We Launched The Podcast[00:01:55] Jonathan: We launched the podcast too, that has come out. Um, I've listened to it. I've listened to it a bunch of times. Cause I edited it edited. I listened to it a bunch of times because I edited it and then I listened to it when it came out and I've since listened to episode five, which we recorded last week with our new mics.[00:02:16] And I hate, I hate the first four episodes. I don't like that. Uh, I don't like the way they[00:02:22] Angela: of course not. Well, of course not,[00:02:23] Jonathan: but we have four, I think four five star reviews. Yeah. There's well, one from your husband.[00:02:32] Angela: I was like beyond my husband.[00:02:34] Jonathan: Yeah, I think there's, I think there's some other ones, because if I look at the average yeah, we've got an average of four stars and then that one, one star review that they didn't leave.[00:02:45] Yeah. They didn't leave a comment, your husbands and then some other five star reviews. Um, but have you heard any, have you got any, any feedback from people.[00:02:51] Angela: Um, yeah, so I, I. Put it on my Facebook, like, just like, Hey, we're we're doing this. Wow. I, so heartwarmed by everybody. And people I haven't talked to in years, like sometimes decades that, um, have gone, like have saw the post gone and listened to it and then come back to the post to write me something.[00:03:19] Jonathan: That's[00:03:19] Angela: so lovely and[00:03:22] Jonathan: creeping on your Facebook a little bit. I was a little jealous of how many people were commenting on your, on your post about it. Cause no, one's no, one's commented on mine at all. Uh, that's fine.[00:03:34] Angela: it is like, honestly, there's a lot of my mom's friends that are going.[00:03:38] Jonathan: Oh,[00:03:41] Angela: Yay. Thank you. Friends of mum.[00:03:44] Jonathan: that's great. Everyone's everyone's dream is for their, uh, for their friend's daughter to become a podcast host. I think[00:03:52] Angela: Yeah, right.[00:03:53] Jonathan: it's just a proud, just a moment of pride. That's so great. I love it.[00:03:57] Angela: It's been really cool. And then like just the engagement factor around that has been really, really fun. Um, so it's, I mean, mostly the people that are listening, um, as of today are really just friends and family.[00:04:10] Jonathan: Yeah. It's not a lot of, not a huge audience at the[00:04:13] moment. Um,[00:04:15] Angela: so, thank you. If you're listening to this and you've made it to episode, whatever this is six[00:04:20] Jonathan: Episode six, if you're just joining us though now, because he couldn't deal with the poor audio quality. Uh, we get it.[00:04:30] Angela: I'm glad you rejoined us. Ah, yes. So we we've launched the podcast. We've got some reviews, some listens more, probably more downloads than I thought we would have.[00:04:43] Jonathan: Um,[00:04:45] Angela: Or did you, or[00:04:46] Jonathan: I was kind of hoping for a bit more. We have a, I went in this morning, we have a hundred total downloads across both the team, the teaser, and the first episode, I think there's, uh, like 30 or 40 downloads for episode two. And, um, yes, 60 or 70 downloads for the teaser. Um, but it's, it's interesting.[00:05:04] The pattern is different. The, the pattern is more ...

Show NotesIn this episode we talk about different grants, contributions, tax incentives, and non-equity financing that there is available in Canada, specifically British Columbia and how it has helped our businesses. Here is a list of the grants/programs/incentives that we discuss and links to find out more information:NRC-IRAP - Industrial Research Assistance ProgramYouth employment grants through IRAP- Youth Employment, Venture for Canada, & New Ventures BC & Innovate BC.SRED (Scientific Research and Experimental Development) Tax program The company Angela mentions in the episode which specializes in SRED claims is Infinity SREDThere are many contests & competitions to apply for, if you are interested in more information we suggest starting to take a look at organizations that support the type of contest/competition you might be interested in.Incentives and contributions are great, we have used them along the way when they fit with work we were already undertaking. Just remember, it is better to focus on your product and less on distractions.Fact CheckJonathan mentions he is into a new marble league, if you are interested in checking it out it is in fact called Jelle's Marble Runs and can be found on YouTube.Find Us OnlineAngela Hapke - @angelahapke - https://www.clinnect.caJonathan Bowers - @thejonotron - https://www.twostoryrobot.comCreditsProduced by Jonathan Bowers and Angela HapkeMusic by Andrew Codeman (CC BY 3.0)TranscriptJonathan: When you move, when you move the arm, it makes this like sound like, check this out. Like when you hear that, Oh, whoops.[00:00:10] Angela: Totally.[00:00:10] IntroductionYou are listening to Fixing Faxes, a podcast on the journey of building a digital health startup with your hosts, myself. Angela Hapke[00:00:22] Jonathan: And I'm Jonathan Bowers and we have been infatuated with Marble League.[00:00:30] Angela: I don't know what this[00:00:30]Jonathan: it is the best sports to watch while there is no sports. Although the risk sports now, I actually discovered it last year, but I didn't watch it until, COVID times.[00:00:38] Cause I didn't think Julie would enjoy it, but she really likes it. So imagine, imagine, imagine the Olympics, but if if the athletes were marbles. Yeah. So they, they like set up these, these courses and they put marbles at the top and the marbles just there's a machine that like releases them at the same time and the marbles go racing down the track.[00:01:00] Angela: Okay.[00:01:01]Jonathan:  but, but they have teams, so they have teams that are named.[00:01:04] So I'm a fan of the O'Rangers. They're the orange team. And Julie likes the Misty maniacs because they look like, or know the minty. minty maniacs. They're minty colored. Cause she likes mint and it is phenomenally exciting to watch and you get very emotionally involved in it.[00:01:22] If you pick a team it's so much fun. Yeah. And there's like there's drama[00:01:29] Angela: I'm so confused about like, given, okay. So, Oh, there's so many questions I have. Where do I start? Given the race? Like the track or the course?[00:01:44] Does a team pick a certain marble.[00:01:48] Jonathan: Yes. So some of them, some of them are, like there's some, some events that require the whole team. Like there's, um, there's a, a push event. Like it's a strength event and they all raced down and they have to push this thing along the track. And the further it goes the higher your rankings are.[00:02:03] Um, but then there's ones that are just, Like you're competing with all the other teams. And so there's just one marble and all the marbles have names. Yeah, they do. my favorite team names is team Momo and I don't understand marbles at all, but there's a team called team Momo.[00:02:16] And one of the, the team captain, his name is Momo. but then there's Mo Momo. There's another marble on team. Momo. It's super fun.[00:02:25] Angela: so captains are real people?[00:02:29]Jonathan: No everyone is marbles. they're all marbles. The referees are marbles. There's a whole like stadium of marbles, I that cheer and they hold up a little marble signs[00:02:36]Angela: And what, sorry, what is it called again?[00:02:40]Jonathan: It's it's called, Jelle Marble League. I think it's the name of the person who created Jelle's Marble League.[00:02:51] Angela: I want to say that I'm going to go check this out, but I'm really not sure that I'm going to[00:02:55] go check this out. Do you think my daughter would think this is funny too?[00:02:59] Jonathan: I think so. I think if you watched it with her[00:03:01] Angela: Like there's no bad words in it.[00:03:03] Jonathan: no, it's[00:03:04] Angela: Okay.[00:03:05] Jonathan: Um, You need to pick a team though, like go from the opening ceremonies. There's an opening ceremonies. Pick it. Yeah. There's an opening ceremonies. Pick a team, like decide on just some random team and that's the team you're going to[00:03:17] Angela: You got to stick with[00:03:18] Jonathan: It's awesome. Like, there'll be a, there'll be a moment where your team like comes back from the, from the back of the pack and overtakes, and you're going to cheer. I promise you you're going to cheer. So I think, I didn't think Julie would think this was funny or fun or anything, but she really likes it.[00:03:32] And, uh, we've been watching John Oliver and he he's sponsored the whole season. Yeah. So it's, it's a marble league presented by the, uh, Yeah, John Oliver, and every, every episode, a $5,000 donation gets made to a food bank in the name of one of the marble teams that wins[00:03:54] Angela: I love it. That's actually quite cute.[00:03:56]Grants and Goverment Funding[00:03:56] Jonathan: Yeah. It's super fun. Love to see how we transition out of marbles into something.[00:04:00] Angela: Oh, Lordy.[00:04:01] Well, so today's episode might put you to sleep. We're ...

Show NotesWe talk about being a social enterprise, how long the journey can take for start-ups, and Angela reports back on the pricing exercise that she undertook to find the "right" price for Clinnect. Starting out initially as a government funded project, this company had a few roadblocks to overcome in becoming an incorporated for profit business; along with the typical issues to overcome like sustainability, scalability, and revenue.Healthcare issues are complex and Clinnect had to learn to focus on issues, we delve into the pros and cons of trying to find a niche product to address a narrow, but important, issue.Find Us OnlineAngela Hapke - @angelahapke - https://www.clinnect.caJonathan Bowers - @thejonotron - https://www.twostoryrobot.comCreditsProduced by Jonathan Bowers and Angela HapkeMusic by Andrew Codeman (CC BY 3.0)TranscriptJonathan: Wait, I want to get one of those. Um, I think, do you think in the audio world they use those, those clacker things like in the movies, those, um,[00:00:07] Angela: It's called the castanet.[00:00:09] Jonathan: it's called a castanet? You know the word for that?[00:00:12] Angela: Like the clackers like that.[00:00:14] Jonathan: No, no, no, no. The thing at the beginning of a movie where they go, you know, act one or scene four, take three.[00:00:19] And they[00:00:20] Angela: Oh, I don't know what those are.[00:00:21] Jonathan: Uh, I think[00:00:22] Angela: Sorry. I couldn't see you when you were, when you were saying it. And that's[00:00:27] Jonathan: a castanet are those tiny little symbols on your fingers, or that we should get one of those cat little castanets[00:00:35] Angela: I have. I have some, because my, um, my daughter uses them for music class.[00:00:42]Introduction[00:00:46] Hi, I'm Angela Hapke.[00:00:47]Jonathan: and I'm Jonathan Bowers and you're listening to Fixing Faxes, building a digital health startup[00:00:53] Angela: and we just got some new mics.[00:00:55] Jonathan: New Mics! Uh, This is episode five. We've recorded the first four episodes on our headphones. No, what are these called?[00:01:05] Angela: headphones[00:01:06] Jonathan: No, these aren't, these aren't[00:01:07] headphones.[00:01:08] Angela: like the standard headphones that you get with your Apple iPhone.[00:01:12]Jonathan: Right?[00:01:12]but now we've got these great new, uh, very cheap, the cheapest ones. We could find Audio-Technica 2005USBs as recommended by basically every podcast blog I could find. Um, but they were sold out.[00:01:27] Angela: Well, and I didn't do any research. You did all the research and you, I just said, tell me which ones to buy.[00:01:33] Jonathan: Yes, but you found where to buy them because they're sold out everywhere.[00:01:38] Angela: I know, I know the weird places to buy things.[00:01:43] Jonathan: So that was helpful because I was starting to panic that we were going to have to buy $300 microphones instead of a hundred dollar microphones.[00:01:50] Angela: well, the package was $200.[00:01:53] Jonathan: Yeah. Yeah. Well, it comes with the, it comes with the boom arm and the monitoring headphones. Um, the Princess Lea headphones. They, they hurt my, hurt my ears just a little bit. Cause I like, do you notice[00:02:07] Angela: The glasses. yeah, they dig into your head.[00:02:10]Jonathan:  I've been wearing them a lot the[00:02:12] Angela: Oh, have you,[00:02:13] Jonathan: doing all my Zoom meetings like this with the microphone.[00:02:16] Angela: Is everybody commenting on the quality?[00:02:18] Jonathan: loves it. Uh, Yeah, everyone is saying Wow it sounds so good. And now Chris wants to get a microphone. He's he's got microphone envy.[00:02:27] Angela: That's definitely a thing in, in, and Zoom COVID days. Microphone and camera envy.[00:02:35] Jonathan: I, uh, we had a client meeting this morning and, uh, cause you can see the boom and the mic in the video call. And he says, Hey, what's that? I told them about the podcast and he holds up his really expensive microphone and say, well, let's. Let's compare. This is not, that's not[00:02:51] Angela: You're like, no. How about not?[00:02:54] Jonathan: he's got one of those pop filters and I think it's like a really cool condenser mic.[00:02:58] It is just sitting on his desk though. So he doesn't have the arm,[00:03:02] Angela: see, I don't know. This arm is like I'm that's most of what I love about this.[00:03:09] Pricing RevisitedJonathan: Uh, you know, what we need to talk about so speaking of the prices of things, so this being $200 and us thinking about, um, wanting to buy cheap. So this felt like the right amount of money to spend for where we are at in terms of our journey as podcasters. Um, but in the, in, uh, I think episode three,[00:03:29] Angela: I think it's episode three.[00:03:30] Jonathan: gave you some homework to go and use the Van Westendorp.[00:03:35] Pricing meter or price, price, sensitivity,[00:03:39] Angela: Price sensitivity meter.[00:03:41]Jonathan: Which is basically four questions that help you understand the pricing of a product. What are the results?[00:03:48] Angela: Okay. Uh, so, so we made the survey and I put it in linked it in an email, and then I just use my, my personal contact list and sent it out to a bunch of primary care providers and specialists that I know that I would hope that I could kind of ask a personal favor to[00:04:04] um, I sent it out to about 30 people, uh, nine or 10 of them got back to us. And there was some big trends showing up. So what you, what you have to understand is the four questions really kind of give you an idea of like the absolute basement. I wouldn't buy this because it's, it would be so cheap that it doesn't have any value all the way up to ,this is way too expensive for what I think the product is. So those are two questions and then the other two questions help kind of narrow in the, the, the sweet spot. So, um, just, , like what would you pay that's I, I think they use the word bargain and then what would you pay? And the, they use the word expensive.[00:04:44]And so what we did is we took all the responses, we plotted them on the sensitivity meter and before I say what the, it came out to be, I think last ...

Show NotesThis episode finally delves into who Jonathan and Angela are, a bit of our backgrounds and how we both took very different paths to get to where we are. We give shout outs to our team, mentors, friends, and family.We talk in this episode about non-medical fabric masks and we wanted to give a shout out to Sew the Curve Kamloops. We also mention a local company Desert Lily Clothing that made the custom masks for Two Story Robot.Find Us OnlineAngela Hapke - @angelahapke - https://www.clinnect.caJonathan Bowers - @thejonotron - https://www.twostoryrobot.comCreditsProduced by Jonathan Bowers and Angela HapkeMusic by Andrew Codeman (CC BY 3.0)Transcript[00:00:00] Angela: Just buy a mic.[00:00:00] Jonathan: You're just going to buy a mic anyways.[00:00:03] Angela: Why not?[00:00:03] Jonathan: Okay. Well tell me if you do, and then I will also buy the mic and[00:00:06] Angela: Well, okay. I don't want to make you buy a mic,[00:00:09] Jonathan: Well, no, no, no. Cause I, I will, um, I kind of want to[00:00:12] Angela: Let's just buy my mics then[00:00:15]Intro[00:00:15] Jonathan: Hi, I'm Jonathan Bowers. I'm the CEO of Two Story Robot and we're helping Angela build a digital health startup. And we had a bunch of masks, custom made masks that I delivered to my team yesterday. Yeah, it was super fun.[00:00:34] Angela: do people like them.[00:00:35] Jonathan: Yes. Uh, Lindsey posted a picture of her wearing our branded mask, the branded hat, some chainmail, and a sword to vanquish COVID[00:00:50]Angela:  that's awesome.[00:00:52] Jonathan: I'm excited We made a, I think there's like 35 or so. Um, so we're distributing everyone on the team gets one, it's the Olsen[00:01:01] Angela: The Olsen mask[00:01:02] Jonathan: got. Uh, I had her use some scrap fabric, whatever scraps she had for[00:01:07] Angela: well, that one has hello,[00:01:08] Jonathan: This one is Hello Kitty.[00:01:10] Angela: That's cute. That's perfect.[00:01:12] That's super fun.[00:01:13] Jonathan: Yeah, it's super fun. We're going to sell them, sell the extras, mark them up a whole bunch and give a, give the profits to charity.[00:01:21] Angela: That's great. Awesome.[00:01:23] Hi, my name is Angela Hapke and I am the CEO of Central Referral Solutions. The company that has launched Clinnect the digital health product, um, that Two Story Robot is helping us with. And speaking of masks I made masks for. Sew the Curve Kamloops, which is a grassroots organization that made over 10,000 masks for, our geographic area around Kamloops and, um, not just mass, they made scrub caps and, um, bags.[00:01:58] So like healthcare workers could put their, their scrubs in their clothes, in a bag that had like a drawstring. So they could just dump them in the washer when they got home and things like that. But it was really, really cool in the beginning of COVID to be part of something that was, um, that was really.[00:02:14] Making an impact like that. So I think I ended up making about, I want to say about 40 scrub caps and about 25 masks.[00:02:26] Jonathan: Yeah, the, uh, we hired a business out of the Sew the Curve to make our masks, somebody new who is just starting a business for the first time. Um, and she, you know, she wanted a Desert Lily Clothing.[00:02:39]She is going to make children's clothing, but then became really active on the Sew The Curve. And so we reached out to her and she was super excited about it. So yeah. Yeah, that's fine.[00:02:49] Angela: Hence the Hello Kitty uh, scrap fabric[00:02:51]yup. There we go. Somebody we can talk about today.[00:02:57]Getting to Know Each Other[00:02:57] Jonathan: Well, I wanted to, I wanted to get to know Angela. I already know Angela.[00:03:03] Angela: But do we like, so this is an interesting part is so we've known each other for a few years now. and I feel like, um, we know each other from like the last five years of our career, but I don't actually know the Jonathan pre.[00:03:20] Pre age 30 or something like that.[00:03:23] Jonathan: How old do you think I am?[00:03:24] Angela: I know exactly how old you are, because you're the same age as me.[00:03:27] Jonathan: Oh, am I?[00:03:28] Angela: Well, you're a few months older[00:03:30] Jonathan: Oh, okay. When's your birthday? What? In December. Oh, so you haven't,[00:03:35] Angela: I[00:03:36] Jonathan: you haven't[00:03:36] Angela: the big four. Oh[00:03:38] yeah, but I mean, you turned 40 during COVID.[00:03:43] Jonathan: Yeah, it was, uh, not the birthday I wanted, but it was still, it was still enjoyable. It was still fun.[00:03:49]Angela: Brad and I will be married 10 years. This December, I will turn 40 this December Yeah, we had plans to go to France. I really lovely trip. And none of that's going to happen now. So no I'm adjusting expectations as is everyone right now with life.[00:04:11] So, yeah. So, so how do we segue into the, who are we?[00:04:17] Jonathan: talk about it. Who, who, who is Angela?[00:04:20] Angela: how far do you want me to go back?[00:04:21]Jonathan: well, I was thinking about this. We met, um, when I was working at FreshGrade. Um, I was, one of the first employees and I can't remember how big the team was at that point, but you, knew one of the founders, Steve, Steve Wandler, or you knew Steve from some other thing and you were doing some kind of project through your MBA.[00:04:44] And I remember that, but I don't remember much about it. I just remember that. That's what you were there doing. And then, I dunno, you went and finished the MBA. I went and did some stuff. And then, and then you were back in Kamloops and you came, I think you came through, um, the innovation center. And I think that's how we got reintroduced.[00:05:04] Angela: I think that was I actually, I think it was Steve again. So Clinnect is, is a long journey. Forget about overnight successes. Long journey has been about three years in the making. We started off as a government project. Um, and we thought we kind of landed on something really interesting.[00:05:24] And I wondered if we couldn't make it some kind...

Show NotesPricing a new product is hard to do and requires that you step outside your comfort zone. We talk about freemium and why we don't want to build a free product. How we might figure out a good price. And the 4 Ps of marketing.Warning. We say "pee" and "poop".Fact CheckWe discuss the"P's of Marketing", despite both having an MBA we cannot remember which they are. The term we are discussing is Marketing Mix, which is the 4 P's of marketing: Product, Price, Place, and Promotion. Developed by E. Jerome McCarthy in the 1960's, and has been a staple of any University Marketing class.The term "Freemium" is used a lot in this episode, a good introductory read on the topic done by the Harvard Business Review. It is a concept introduced in the 1980's but gained popularity around 2010. Clinnect briefly considered this route with the product until we realized the product was too valuable with the minimum feature set to be a free product.In this episode we delve into definitions around patient referral intakes, such as central intake vs pooled referrals vs directories, etc. The Canadian Medical Association uses a policy statement to define the use, however it does not take into account the use of algorithms, which Clinnect has now introduced this into landscape.The pricing strategy exercise that we discuss at the end is the Van Westendorp Pricing Model. The exercise includes surveying potential customers to see where the "sweet spot" for pricing is, the questions are worded well to incite the right responses, yet you have the flexibility to tailor to your product. The final results are in as of the time this episode airs, but you will have to wait a couple episodes to find out!Find Us OnlineAngela Hapke - @angelahapke - https://www.clinnect.caJonathan Bowers - @thejonotron - https://www.twostoryrobot.comCreditsProduced by Jonathan Bowers and Angela HapkeMusic by Andrew Codeman (CC BY 3.0)Transcript[00:00:00] Jonathan: So I'm wearing, um, Hokas. I don't know if you're familiar with the brand of shoe.[00:00:05] Angela: Nope, but they look very nice Jonathan.[00:00:07] Jonathan: They have, they have these really thick, thick sole, I just don't wear them running very much. So they're just kind of sitting around and I thought, Oh, these shoes are good. Like they're good shoes.[00:00:17] Angela: are good podcasting shoes.[00:00:18] Jonathan: Yeah. So they're my podcasting shoes, I put them on before we record a podcast in case I need to stand. Hi, my name is Jonathan Bowers. I am the CEO of Two Story Robot, a software development company, helping Angela and CRS built a product. And my son just pooped in a potty for the first time.[00:00:37] Angela: That's amazing.[00:00:40] Jonathan: willingly. Well, so not willingly.[00:00:43] He. Just before bath uh bath time is like my routine with him. So we go in the tub and he's bathing and he's kind of squatting in the tub playing around and he's pooped in the tub, three or four times. And I try not to make a big deal out of it, but when I do, I often like just kind of yell and it scares them a bit. So I tried not to do that when he started to grunt, as he was squatting down in the toilet, like, Oh, okay, let's get out, do a quick, dry off.[00:01:10] And then we put him, put him on the potty and he sits there and plays with his toes and plays with the handle and and out comes, a poop.[00:01:17] Angela: And Jonathan, how old is Zack?[00:01:19] Jonathan: He's 17 months old now.[00:01:22]it's pretty fun.[00:01:22] Angela: so happy for you.[00:01:27] I am.[00:01:27]Hi, I'm Angela Hapke and I am the CEO of Central Referral Solutions. The company that has launched Clinnect and I cleaned poop out of my almost three year olds pants, five times in the last few days.[00:01:46] Jonathan: Oh my goodness. Is this a regression? Is this some kind of anxiety induced thing because of some change in school or is it[00:01:55] Angela: yeah, you don't, you don't know my daughter is pure, "I don't give an F. I am way too busy. Digging for worms and playing and in the sandbox to worry about the poop I've just had in my pants. " But then she's upset with herself afterwards. So we do have progress. The shame is there. Oh yeah. So we just want her to not feel that and just go poo on the potty[00:02:31] Jonathan: So tell me, tell me, uh, how can I, how can I segue[00:02:36] Angela: are we segueing from peeing[00:02:38] Jonathan: and pooing pants?[00:02:40] Into pricing. the three P's pee, poo, and pricing.[00:02:45] Angela: I'm very sure I learned that in my MBA.[00:02:47]Jonathan:  I think it's product, um, product pricing and position no, position pricing and p-p-p-p . So tell me about pricing. So you originally originally Clinnect, maybe not originally, but one of the ideas was that Clinnect was going to, there was going to be some free aspect of, of Clinnect[00:03:09]Pricing[00:03:09] Angela: Definitely! We were about, um, just over a year ago. We were discussing this. And at that time, the whole freemium idea was, um, I don't want to say it was hot because it was a little bit old by then, but it was definitely something that was well understood and well used in the, in the, in the tech industry was the whole freemium idea.[00:03:35] So we wanted to take that idea and shifted over to, um, healthcare software, which isn't really done except in more like the, the consumer, um, models.[00:03:46]Then I had a few conversations with a few people about this. And while, you know, we had floated it by the, the users, the future potential users and they were all for it. but I had like a conversation with a, a bit of a mentor of mine and he had very strong opinions about freemium products and, um, he kind of just said to me, Angela, Why would you ever give anything away for free?[00:04:13] Like, could you at least just charge 30 bucks a month for it? Why would you ever just give it away for free? I just think that model's so ridiculous. I kind of hit me a little hard because I was like, wow. Geez, everybody's doing it. That's what I thought we would do too. But it got me thinking in and about the users that I, that I have. And, um, it did make a lot of sense. I was like, yeah, honestly, to my customers, what is 20 bucks a month to them? You know, it's a few Starbucks coffees.[00:04:46] Jonathan: Well, and I think, I think also if they're not, if they don't see the value in it enough to give up the 20 bucks. ...

Show NotesIn the intro Jonathan discusses the fall detection used in his Apple watch, if you are interested in learning more about this feature or how to turn it on then check out this link:https://support.apple.com/en-ca/guide/watch/apd34c409704/watchosSince recording this episode Angela has actually achieved the 10,000 step mark many times according to her Suunto 3 watch. She is still trying to get evening walks in.Fact CheckSurprisingly Angela does not spew random statistics this episode, so there was not much to fact check.Find Us OnlineAngela Hapke - @angelahapke - https://www.clinnect.caJonathan Bowers - @thejonotron - https://www.twostoryrobot.comCreditsProduced by Jonathan Bowers and Angela HapkeMusic by Andrew Codeman (CC BY 3.0)Transcript[00:00:00] Angela: This is fun.[00:00:03] Jonathan: That's how you that's. I think that's, um, like journalist broadcaster thing. Like you just put your face right in the mic and just click your tongue.[00:00:14] Angela: You have no idea.[00:00:16]Jonathan: I honestly have no idea.[00:00:17] Angela: Yeah, I know. You can tell[00:00:20]Introduction[00:00:20]Jonathan: Hi, I'm Jonathan Bowers. I am a software developer and uh, Oh, I, uh, I fell down the stairs.[00:00:28]I had Zach in my hand and it scared me[00:00:30] Angela: He's okay?[00:00:31] Jonathan: He's okay. Everyone's okay. I have a little bit of rug burn on my, uh, on my elbow, but I'm fine. Just a little bit of a bruised ego. And I don't understand how I've slipped down the stairs. Like I'm pretty cautious, not cautious, but like I don't, I don't fall down the stairs ever.[00:00:46] Like the first time I've done that.[00:00:48] Angela: That's why it's called an accident.[00:00:50] Jonathan: Yeah, I guess. So anyways, I was impressed with the Apple Watch's ability to detect the fall and it suggested that I call 911[00:00:57] Angela: I love that. why don't we have Apple watches on all our old people?[00:01:01] Jonathan: I don't know.[00:01:02] Super cool.[00:01:03] Angela: That is cool.[00:01:05]So my name is Angela Hapke, and I am the CEO of Central Referral Solutions and speaking about smartwatches, I got Suunto Watch for Mother's Day and I am yet to hit 10,000 steps a day[00:01:24]You have to go for walks in the evening. You have to deliberately go and get steps.[00:01:29] Jonathan, I do. I go for freaking walks in the evening. It just, it adds about like three or 4,000 steps, but I'm just still not getting enough.[00:01:44]Jonathan:  I had one day when I was legitimately less than 500 steps for the entire day. I think I was sick.[00:01:53] Angela: I was going to say, were you in bed all day?[00:01:55] Jonathan: I was in bed all day.[00:01:56] Angela: Yeah. That's why he was sick.[00:01:59] Jonathan: I thought, for sure, just casual, like just ambient walking. I would have picked up some extras more than 500 steps, but Nope.[00:02:08] Angela: that's. That's amazing.[00:02:11] Jonathan: Ambient walking.[00:02:12] Angela: Ambient walking.[00:02:14]Clinnect is launched[00:02:14] Jonathan: Okay so we've launched Clinnect uh how do you spell how do you spell that how do you spell Clinnect ?[00:02:21] Angela: C L I nope[00:02:25] Jonathan: That's right.[00:02:26] Angela: it is sorry. I'm like my brain somewhere else. And I thought, uh,[00:02:31] C L I N N E C T[00:02:35] Jonathan: Clinnect it's like clinic and connect smushed together.[00:02:39] Angela: You got it.[00:02:40]We launched it last week.[00:02:43] Jonathan: Not a full launch, a soft launch.[00:02:46] Angela: Sure a product like ours, I'm not sure launches largely easily. It's it is more of a, it is more of an iterative launch. So we just, we brought on her first umm users on Friday so many, many years ago, I I've, I've dreamed about this.[00:03:09] Like I have dreamed about this for many years. I've dreamt about being the CEO of a startup, launching a product. And when I dreamed about this, the images that were in my mind were. We, you know, we would, I would be in an office with a team and there would be high fives that day champagne, and we would be celebrating.[00:03:40] And I launched on Friday sitting alone in my basement.[00:03:49] And there was nobody, but we need high five because way too early in the day to drink shopping by myself. So,[00:04:00] Jonathan: That sounds like that makes me sad.[00:04:04] Angela: but it's actually, so. It didn't make me sad because at the end of the day is still like, the dream is still there. Like the idea, we still did something incredible and amazing, but I think it's also indicative of many things I've been reflecting on recently. Around this, this dream and what I thought that it looked like 10 years ago and what it actually looks like in reality now is I always thought I would have time to lean into these amazing pieces of the business, uh, and take my time and be thoughtful and meaningful around all these decisions and put effort and just all this additional time.[00:04:54] Leading up to the launch. I had my kids home 24 seven. There was no additional extra time or energy because I was exhausted to lean into these things. Like I was sure I was going to have this beautiful marketing website up to showcase the product and launch it. And I thought, Oh, I'm going to be so meaningful.[00:05:20] And the people that I reach out to and talk about this with, and it just, there was, there's just no time. And, and COVID like, talk about a time to launch a product. This is crazy. And so all those things. And so as soon as I let go of that ridiculous dream that I had 10 years ago and went well, that was nice.[00:05:42] That was cute. That you had that dream and that was a fun thing to focus on and it allowed you to get here. Reality looks very different and that's okay because at the end of the day, we're still doing what we said that we would do. And it's still important.[00:05:57]What does Clinnect Actually Do?[00:05:57]Jonathan: What's the thing that we're doing. What does Clinnect do? It's in healthcare, but what is ultimately boil it down to a couple of sentences or a short paragraph? What is Clinnect?[00:06:12]Angela:  Clinnect was built out of ...