There used to be a time when call center agents would quit a job to go work for another BPO offering higher pay or a more suitable environment. Now, agents are quitting or not showing up for work “just because.” As a result, call centers both captive and outsourcers will need to look at implementing other talent programs. To unpack this for us, welcome to the program Cheryl Myrskog, Vice President of Global Development for LiveXchange.
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