REWIND | A Deep Dive Into Shake Shack's Tech Stack | Season 10, Vol. 8

Hospitality Hangout

07-11-2023 • 42 minutos

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” chat with Dave Harris, chief information officer as well as chief technology officer at Shake Shack about how technology can enable and enhance the guest experience.


Harris has been with Shake Shack for four years and has led technology teams across companies in retail, hospitality and consumer packaged goods. Some companies include Virgin Atlantic, Avis, JetBlue, Yankee Candle and more.


Shake Shake serves elevated versions of the classics using only the best ingredients, says Harris. He adds that they are known for great burgers, chicken, hotdogs, frozen custard, beer, wine and more. Core values that Shake Shack focuses on are elevated food, made with the best ingredients, gathering and enriching their neighborhoods, and delivering enlightened hospitality at every touch point, says Harris.


The original Shake Shack opened in New York’s Madison Square Park in early 2000. They have expanded to more than 400 locations across the United States and internationally. Harris talks about how Shake Shack will retrofit all locations with kiosks by the end of 2023. In 2017 they deployed their first kiosks in the Astor Place location and were able to use that data to develop the rollout program. Harris noted that about half of their locations currently have kiosks. He says that the kiosks are their highest profit margin channel and highest in check average check.


Harris talks about investing in technology, he says from a guest perspective they have invested the most. He says they have invested significantly in digital products, they have custom IOS and Android mobile apps, a custom web ordering platform and the kiosk solution. Over the last two years Harris says that Shake Shack had to become more accessible, focus on multichannel delivery and make it easier for the Shack team.


To hear Harris talk about the Shake Shack tech stack, including the tech that determines order wait time, plus find out what Harris’ talking back question is for the guys and the details of the foodservice feud check out this episode of Hospitality Hangout.

Te podría gustar

CREATIVO
CREATIVO
Roberto Mtz
Dimes y Billetes
Dimes y Billetes
Moris Dieck
IQ POTENCIADO
IQ POTENCIADO
IQ POTENCIADO
SINERGÉTICOS
SINERGÉTICOS
Jorge Serratos | 1+1=3
Finanzas y Café
Finanzas y Café
Sonoro | Paco Montoya
¡Nadie Me Preguntó!
¡Nadie Me Preguntó!
Alejandro Salomon
Cuéntame de economía
Cuéntame de economía
Grupo Expansión | Sonoro
Emprendeduros
Emprendeduros
Emprendeduros
Campeones Financieros
Campeones Financieros
Campeones Financieros
Chisme Corporativo
Chisme Corporativo
Macarena Riva y Rosalaura López
DEMENTES
DEMENTES
Diego Barrazas | Sonoro
Cállate y Vende
Cállate y Vende
Gerardo Rodriguez