Fraudology Podcast with Karisse Hendrick

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If you work in online fraud prevention, chances are you've caught the "bug". The bug that makes you passionate about identifying & preventing cybercriminals from getting away with stealing from your company, or your client's companies. Most people who have made cyber-fraud their career have the perfect balance of analytical and social skills, a strong sense of justice and the curiosity that will drive you to go down every path of information until you "crack the case". Just like sociology is the study of social behavior, and psychology is the study of human behavior, Fraudology is the science and study of fraud. On the Fraudology podcast, long-time online fraud expert, Karisse Hendrick will dive into all areas of Fraudology from the perspective of a fraud-fighter. With guests ranging from former cybercriminals to fraud-fighters at Fortune 500 companies to law enforcement and others, you will no doubt be entertained, while learning a lot about fraud & other forms of abuse prevention! Subscribe to be alerted when a new episode is out and please rate & review where you can, to help others find this new & unique podcast! read less
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Episodios

Behind-the-Scenes of a Top Refund Fraud Ring Targeting Online Retailers
Ayer
Behind-the-Scenes of a Top Refund Fraud Ring Targeting Online Retailers
Fraudology is presented by Sardine.In this episode of Fraudology, host Karisse Hendrick dives deep into the inner workings of a massive refund fraud operation spearheaded by Nor's Luxury Refunds. Operating through a Telegram channel with over 8000 members, this organization ran a concierge refund service from July 2020 until June 2022, targeting large retailers and designer fashion brands. Karisse delves into the tactics used by the fraudsters, such as false shipment tracking scans, malware, and bots, to scam retailers.The episode also discusses a recent court document that unravels the extensive operation of Nor's organization, featuring a plea agreement by Tyree Samuel Tinsley, who played a significant role in the network. Tinsley's activities, financial maneuvers, and the eventual consequences are highlighted, underscoring the impact and reach of refund fraud. Tune in to gain an insider's look at the methods, repercussions, and the ongoing efforts to combat such fraudulent activities.To read the full court document on your own:https://frankonfraud.com/wp-content/uploads/2024/06/Noirs-Refunds-Extra.pdf?utm_source=frankonfraud.beehiiv.com&utm_medium=newsletter&utm_campaign=528-000-scam-refund-is-going-to-be-crazy-town-for-first-party-fraudFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.
Catching the Uncatchable Fraud w/ Host of "Fraud Files Unleased" Austin Harris
04-06-2024
Catching the Uncatchable Fraud w/ Host of "Fraud Files Unleased" Austin Harris
Fraudology is presented by Sardine.In this episode of Fraudology, Karisse Hendrick welcomes Austin Harris, Fraud Investigations Manager at Cross River Bank and host of the "Fraud Files Unleashed" podcast, to discuss the motivations behind fraud and the complexities of interviewing perpetrators. Austin delves into the evolving landscape of fraud driven by technology and social media, and the importance of collaboration between banks, law enforcement, and merchants to tackle these sophisticated schemes. They also address the burnout faced by fraud investigators and the power of passion and networking in making a significant impact. Tune in for an insightful conversation on the fight against fraud and the drive to help the helpless.To connect with Austin Harris on LinkedIn:https://www.linkedin.com/in/%E2%98%95%EF%B8%8F-austin-harris-cfe-cfci-32108118b/To listen to Fraud Files Unleashed on Apple:https://podcasts.apple.com/gb/podcast/fraud-files-unleashed/id1725901593To listen to Fraud Files Unleashed on Spotify: https://open.spotify.com/show/0LBUuzgMeyXK8PEgYcZAFR#:~:text=Welcome%20to%20Fraud%20Files%20Unleashed,dangers%20and%20intricacies%20of%20fraud.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.
Issuer/Merchant Perspectives on Chargebacks w/ Hailey from Banking on Fraudology
21-05-2024
Issuer/Merchant Perspectives on Chargebacks w/ Hailey from Banking on Fraudology
Fraudology is presented by Sardine.In this episode of Fraudology, host Karisse Hendrick sits down in the hot seat and answers questions from the host of Banking on Fraudology, Hailey Windham. Together, they explore the intricate challenge of combating fraudulent activities without disrupting genuine transactions—a balancing act that every fraud fighter grapples with. Karisse will share her insights on the importance of analyzing transaction patterns to enhance machine learning tools, which are crucial in identifying and preventing e-commerce fraud.They also delve into the nuances of the chargeback process, discussing everything from the initial claim filed by a cardholder to the investigation undertaken by processors and banks. Moreover, Karisse sheds light on the potential pitfalls merchants face, such as the financial burdens of chargebacks, the critical importance of proper documentation, and effective responses that can recover substantial revenues.Now, let’s get started and dive into the world of banking fraud with fraud fighters Karisse Hendrick and Hailey Windham. Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.------------------------Connect with Hailey.As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.
Lessons From a Networking Experiment with "The Famous Fraud Guy" (Andrew Austin)
23-04-2024
Lessons From a Networking Experiment with "The Famous Fraud Guy" (Andrew Austin)
Fraudology is presented by Sardine.In this episode of Fraudology, we're joined again by Andrew Austin, a seasoned expert in fraud prevention, as he shares the significance of networking and building trustworthy relationships for career advancement in the fraud industry. Andrew talks about his engaging "Fraud Fridays in February" initiative, where he opened his calendar to anyone in the fraud, AML, cybercrime, or the law enforcement community, emphasizing the unmatched value of personal connections over cold call tactics.Our host, Karisse Hendrick, and Andrew delve into the finer points of creating genuine rapport through their candid and sometimes comical experiences, including Andrew's lighthearted social media antics as the "Famous fraud guy." They discuss the caution required in today's digital networking age against potential fraudsters, the nuances of vendor relationships, and the positive outcomes of non-agenda-driven communication.Listen now for rich insights on the blend of professionalism and personality in networking, and why trust and collaboration take precedence over sales in fostering long-term industry partnerships. Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.
The Rise of AI Scams: Staying One Step Ahead
11-04-2024
The Rise of AI Scams: Staying One Step Ahead
Fraudology is presented by Sardine.In this episode of Fraudology, Karisse Hendrick dissects some of the week's most impactful fraud news. Discover the grave consequences of the AT&T data breach resulting in over 73 million compromised customer profiles, with insights on its potential effect on online fraud. Dive into the controversial lawsuit where the New York Attorney General takes on Citibank for inadequate fraud victim protections, leading to significant financial losses for consumers. Plus, learn about the FBI's warning regarding advanced AI kidnapping scams and hear why a simple family safe word could be your best defense against these high-tech threats. Tune in for a deep dive into these topics and understand the importance of staying informed in the ever-evolving world of online fraud.Remember to like, share, and subscribe to Fraudology for the latest insights and discussions on safeguarding against online scams and embracing your inner fraudologist. Stay vigilant and we'll catch you in the next episode.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.Mentioned in this episode:2023-q4-postroll sardine 1
Unveiling Sextortion Scams & The Financial Fraud Behind Them
09-04-2024
Unveiling Sextortion Scams & The Financial Fraud Behind Them
Fraudology is presented by Sardine.In this episode of Fraudology, host Karisse Hendrick sits down with Senior Intelligence Analyst Paul Raffile, to delve into the alarming rise of financial sextortion schemes targeting minors—a crime that has seen an 18,000% increase in reports over the past two years. Paul, with his extensive experience in combating financial fraud and cybercrime, sheds light on the ruthless tactics employed by cybercriminal groups like the Yahoo Boys, who not only financially exploit teenagers but also inflict devastating psychological harm, sometimes leading to tragic outcomes.This discussion emphasizes the pressing need for awareness, robust conversations at a national level, and targeted preventative measures by parents, social media platforms, and financial institutions to address and combat this heinous and escalating threat.*This episode does contain sensitive topics including sextortion of minors and teen suicideTo Connect or Follow Paul Raffile on LinkedIn: https://www.linkedin.com/in/raffile/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.Mentioned in this episode:2023-q4-preroll sardine 12023-q4-postroll sardine 1
Trust in Crowdfunding: The Battle Against Online Scammers
26-03-2024
Trust in Crowdfunding: The Battle Against Online Scammers
Fraudology is presented by Sardine.In this episode of Fraudology join host Karisse Hendrick on this insightful episode of Fraudology as she sits down with Adi Raghuwanshi, senior director of engineering at Indiegogo, to delve into their cutting-edge fraud prevention strategies. Discover how Indiegogo's integration of Spec's technology has transformed their approach, significantly reducing chargeback filings and account takeovers, and how their user behavior tagging system provides deeper insights into fraudulent activities without compromising platform performance.Key moments:00:00 - 05:09 Software engineer with experience in US and India.05:17 - 08:00 Trust is crucial for timely, safe deliveries.08:03 - 12:50 Chargebacks can affect customer base and bottom line.12:55 - 16:29 Extra authentication methods issued for suspicious transactions.16:30 - 17:27 Be proactive in stopping early attacks online.17:28 - 22:41 Checkout process includes fraud checks and onboarding.26:28 - 31:00 API enables asynchronous feedback loop for fraud detection.31:45 - 34:50 Account takeover using bots and proxies stopped.34:59 - 41:00 Bot traffic affects conversion rates and decisions.41:06 - 43:00 Responsive staff, unexpected insights from fraud partner.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.Mentioned in this episode:2023-q4-postroll sardine 1
Avoiding Scams in 2024: Expert Tips You Need to Know
21-03-2024
Avoiding Scams in 2024: Expert Tips You Need to Know
Fraudology is presented by Sardine.In this episode of Fraudology host Karisse Hendrick delves into the recently released Better Business Bureau (BBB) Scam Tracker Risk Report, highlighting the prevalent scams and the changing landscape of online fraud. She discusses the differences between scams and fraud and provides insights into the top risky scams, including investment and cryptocurrency scams, employment scams, and online purchase scams. Karisse also emphasizes the impact of scams on younger demographics and offers practical tips for avoiding scams, making this an essential listen for anyone navigating the complexities of online fraud.00:00 - 04:00 Intro exploring online fraud from e-commerce perspective.04:14 - 09:00 Because of limited data trends are not fully representative.09:10 - 11:20 Tech roles harder to find and online scams rise.11:28 - 14:30 Scammers are using social media for fraud growth.14:38 - 18:30 Youth vulnerable to financial scams causing mental health impact.18:37 - 20:30 McKenna talks about business check fraud risks.20:59 - 23:00 Key tips to avoid scamsFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.Mentioned in this episode:2023-q4-postroll sardine 1