Building trust on a team is a delicate and often difficult process. Once a team has a foundation of trust, the operation of the practice becomes much smoother and efficient. However, when trust is shaken or an employee on the team works to dismantle that trust, it takes swift and decisive action to right the ship. In this episode, Dr. Kuba shares a personal experience of a team member who openly shared her lack of trust in Dr. Kuba and the management team. She and Bethany discuss how they addressed the mistrusting employee and the action they took to prevent the mistrust from spreading to other team members. Previous Episodes Worth Revisiting:  When Team Members ComplainOpening the Lines of Communication to Avoid Team DramaDon't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Kuba and Bethany tackle some uncomfortable examples of an employee who felt entitled and was quite verbal with her disappointment over gifts she felt were hers. The examples will definitely make the skin crawl, but these are relatively common examples. It is important to set the stage very clearly with team members regarding bonus plans, which are elective extras for the team. Openly complaining about the rules related to getting a bonus is a clear indication that the team might not be ready for a bonus program. It is also important to clearly set the stage for which gifts delivered to the practice are for the doctor and which are for the team. Dr. Kuba’s example gives listeners an uncomfortable example of what can go wrong when a team member does not clearly know the rules related to gifts. Previous Episodes Worth Revisiting: How to Solicit Genuine Feedback from EmployeesClear Expectations and Sticky Conversations  🎉 You're invited to Bethany's Brunch, a client appreciation appreciation event that we have also extended to our Managing Dental Drama community! Join us for a morning of delicious food, great company and engaging conversations!📅 Date: Sat. October 5th📍 Location: The Westin Dallas Stonebriar Golf Resort & Spa1549 Legacy Drive, Frisco TX 75034🕑 Time: 9AM - 12PM, Come and Go✉️ Bethany's Brunch InvitationThis is our way of thanking you for being part of our journey! To ensure we have enough delicious food for everyone, we kindly ask that you RSVP by Saturday, September 28th. Email managingdentaldrama@gmail.com to reserve your spot!✨Don't forget to check out our social media for more!Managing Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

The conversation continues today! This topic is simply too large to cover in one episode. Today, Dr. Kuba and Bethany talk about what can occur on the team after an employee is fired. First, the terminated employee could very well experience strong emotions after the well-executed termination. He or she could lash out in a variety of ways not limited to bashing you online or in social media, talking negatively about you to professional referral sources, or even luring your employees away to other jobs. How should one manage this explosion of emotions? You might be surprised to hear Bethany mention that most of these reactions are non-consequential and therefore should not elicit a frantic response. Second, Dr. Kuba discusses the critical importance of having a plan and talking openly about the plan. Many team members may wonder who is going to take over the tasks of the terminated employee. BEFORE the termination, it is critical to thoroughly think through a plan for covering the roles and responsibilities of the former employee. Previous Episodes Worth Revisiting: Work Culture ProblemsMama Said They’ll Be Days Like This🎉 You're invited to Bethany's Brunch, a client appreciation appreciation event that we have also extended to our Managing Dental Drama community! Join us for a morning of delicious food, great company and engaging conversations!📅 Date: Sat. October 5th📍 Location: The Westin Dallas Stonebriar Golf Resort & Spa1549 Legacy Drive, Frisco TX 75034🕑 Time: 9AM - 12PM, Come and Go✉️ Bethany's Brunch InvitationThis is our way of thanking you for being part of our journey! To ensure we have enough delicious food for everyone, we kindly ask that you RSVP by Saturday, September 28th. Email managingdentaldrama@gmail.com to reserve your spot!✨Don't forget to check out our social media for more!Managing Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

After receiving a clear plan of action for terminating a relationship with an employee, the crucial question becomes – How do you handle the aftermath of firing an employee? What do you say to the team? When do you say those things to the team? Often, the aftermath is the scariest part of termination decisions, and at times, the anxiety over the aftermath can even prevent a practice owner from making the decision to fire the employee. In this episode, Dr. Kuba and Bethany unpack the critical timing of informing employees and the formula for which to draft the right message. Respectful and quick communication is essential in cleaning up and rebuilding after losing an employee.  Previous Episodes Worth Revisiting: How Many Team Members Do I Need? Back-Up Employees and Plan B Strategies 🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Firing an employee should always be a last resort, but many practice owners delay in terminating a relationship with an employee simply because they are not confident in HOW to fire an employee. Firing an employee is an incredibly difficult task, and if the task is not handled correctly, it can lead to an emotional explosion. In this episode, Dr. Kuba and Bethany line out a simple formula for terminating an employee. The formula allows for a respectful termination meeting while also protecting the practice owner. If you haven’t had to fire an employee before, you need to be prepared. So, listen closely! If you have fired an employee before, it is worth your time to ensure you do it in the best way possible. Previous Episodes Worth Revisiting: When to Coach and When to Fire Underperforming EmployeesCutting Hours, Cutting Pay, and Exit Interviews 🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

There are times when the team is surprised with or plagued with a disrespectful or dramatic team member. It is unpleasant and can have an impact on every single person. In this episode, Bethany asks Dr. Kuba what she would do in three different scenarios where an employee was dramatic or disrespectful. Dr. Kuba offers office to the practice owners that have suffered with an employee who is verbally disrespectful. She offers advice to the practice owner working to initiate new leaders, and she also extends support to those who have experienced a team member who is always adverse to change. Enjoy the helpful tips in this episode!Previous Episodes Worth Revisiting: How to Tackle Uncomfortable Conversations with EmployeesThe Basics of Team Building 🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Everyone worries about it, and yet nobody talks about it. It’s a cringe-worthy topic, and yet every practice owner should diligently work to prevent a board complaint AND be prepared for one as well. In this episode, Dr. Kuba enlightens listeners on a typical board complaint process. She then walks through each step and explains how to best navigate the process. Woven throughout, she offers many tips for those walking through a board complaint. No matter how wonderful a doctor is, it is likely that at some point he or she will receive a complaint. It pays to be prepared! Previous Episodes Worth Revisiting:Protecting Your License – Avoiding Common Documentation ErrorsThe Emotional and Mental Health of the Dentist or Practice Owner🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

In a world where insurance continues to find new ways to pay less, it is incredibly frustrating when the dentist and team are somehow the ones to blame. In this episode, Bethany and Dr. Kuba discuss what is becoming a chronically reoccurring problem – patients angry at the dentist when insurance fails to hold up their end of the deal. Bethany has witnessed four angry patients in the past two weeks all with very similar resounding complaints or protests, “I’ve never had to pay this before,” or “I refuse to pay this,” or “The doctor wasn’t in the room long enough for me to be charged this amount.” In all of these complaints, services were rendered and many of those services are the same price they were last year. So, what has changed? Insurance. Insurance pays less and leaves the patient (and the practice) with an unexpected balance. Instead of the patient becoming angry with insurance, they turn their anger to the dentist. Somehow, he or she is in the wrong. Listen closely to this episode to find some strategies to equip your team with the confidence, knowledge, and verbiage they need to tackle these patient complaints. Previous Episodes Worth Revisiting: Should I Drop Insurance Plans? The First Signs of Smoke – Spotting an Angry Patient 🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Meet Dr. Ludlow! He and Bethany have worked together for almost 10 years. Dr. Ludlow has a unique practice in that is very large and still privately owned. Therefore, it might be surprising to most listeners that Dr. Ludlow does not have an Office Manager. In this episode, he discusses his strategic decision to grow a large, successful practice without a manager in place. Although practices can be successful with and without a manager, Dr. Ludlow manages his own practice and is passionate about doing away with the bureaucracy and directly leading his practice well. Because of this “No-Manager Model,” Dr. Ludlow is on the frontlines of disgruntled patients and team members and therefore has learned to pivot and adapt in order to meet the needs of his growing team and practice. Enjoy learning from Dr. Ludlow! Previous Episodes Worth Revisiting:The Highs and Lows of Family Members as EmployeesWhat is Servant Leadership? 🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Dr. Kuba is back in the studio today, and she is asking some very raw questions. She confesses that there have been many times in her career where she simply doesn’t care, so she asks Bethany how to push past these moments. Together, they discuss why practice owners and team members sometimes hit theoretical walls and what to do once you hit them. At times life out balances work, and this certainly impacts motivation, drive, and enthusiasm. It is important to take the time to recalibrate, redistribute, and refocus on the tasks that matter the most. Previous Episodes Worth Revisiting: Preventing Stress and Burnout How to Have Corrective Conversations with Employees🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Oftentimes practice owners groan about the necessity of “morning” huddles. In fact, many practice owners opt to do away with them completely. In this episode, Bethany discusses all of the benefits associated with a daily or weekly huddle. Benefits include preparation for the patient's care plan, accountability for team members to prepare, and setting the tone for the day. Due to the benefits of a daily/weekly huddle, Bethany uses this episode to unpack the nuts and bolts of implementing or improving your “morning” huddle. Previous Episodes Worth Revisiting: What is Good Customer Service? Preventing Stress and Burnout  🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

This long overdue episode reveals two new scathing negative reviews that Dr. Kuba received in the last few weeks. After lamenting the torture of these negative reviews, Dr. Kuba and Bethany discuss the specific details of the reviews. They also identify the specific claims that the reviewer made which then informed the needed response. They also discuss the various dialogue that she and her advisory group exchanged as they discussed the proper response. Finally, Dr. Kuba shares the response that was posted.Previous Episodes Worth Revisiting: Real Life Online Patient Reviews and How We Responded Disgruntled Patients 🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

So often, there is a spoken and unspoken pressure to push your practice as far as it will go. Grow. Grow. Grow. Push. Push. Push. So many well-meaning people apply pressure to dentists to grow their practice into something massive. There tends to be a simple definition of success that every practice owner is fed, and then they spin their wheels always working to achieve. In this episode, Bethany and Dr. Kuba talk about an experience Dr. Kuba had recently where a well-meaning advisor pressured her to push her practice toward a destination. Through dialogue, Dr. Kuba was reminded that she is content in her practice. It is providing for her family. It is providing good careers for her team. It is focused on quality care, and it allows her to support her family and aging parents. She discusses the importance of finding contentment in the practice, knowing that it will ebb and flow with life goals. Previous Episodes Worth Revisiting: Discovering Your Why and Then Practicing Happy The “Surface Pressure” is Killing Me, Now What?🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Most days for dental professionals feel overwhelming. How is it possible to get everything done? With constant interruptions and consistent “fires” to put out, the daily tasks of running a dental office often get pushed to the side. Then, they pile up. By the end of the week, the mound of things to complete feels insurmountable. Dentists and their team members leave the week feeling overwhelmed with what still needs to be finished. They then start the next week with the same overwhelmed feeling as they begin another week with constant interruptions. Bethany challenges listeners to take control of their tasks and gives practical steps for organizing the day and week into maximum productivity. If you feel overwhelmed with the amount of things you need to complete, this episode is for you! Previous Episodes Worth Revisiting: Spotting Employee Burnout Scheduling Time Away and Weighing Out Spending Decisions 🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Peer-to-peer feedback is one of the most helpful forms of performance feedback, and yet it is so incredibly difficult to figure out HOW to incorporate peer feedback. Fret no more! This episode provides a detailed description of how to tackle this difficult task. Dr. Kuba shares the specific details of her most recent iteration of her “Engagement Scale” that she uses in her practice. Bethany also shares a version called “Team Love Letter”. Together, they describe the importance of always gathering good data and perspective from other team members, and they encourage listeners to take action on this extremely important aspect of performance feedback. To receive copies of the Kuba Engagement Scale and Team Love Letter, please email us at managingdentaldrama@gmail.com, and we will email you editable word documents. Previous Episodes Worth Revisiting: S3: Episode 45 – Holding Team Members Accountable S2: Episode 50 – How to Have Corrective Conversations with Employees🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

No matter the specialty, treatment acceptance is the lifeblood of every practice. In a good number of practices, an excellent treatment coordinator is behind exemplary treatment acceptance. So, what is a good treatment coordinator (TC)? What makes them unique and better than other TCs? In this episode, Dr. Kuba and Bethany discuss the core qualities that make great TCs. As a foundational quality, treatment coordinators have an insatiable desire to close cases, which leads them to obsess over every detail of the encounter. They seek to know and understand their patients while communicating with them in a way that is effective and achieves the desired result. An excellent treatment coordinator is always tracking potential trends and tweaking fine details to ensure that the acceptance rate improves. If a practice is missing a treatment coordinator, then the doctor usually assumes the role. Because treatment acceptance is such a valuable part of every practice, this episode cannot be missed!Previous Episodes Worth Revisiting: Bethany’s Top Ten Treatment Acceptance TipsShould I Offer Financing or In-House Financing? 🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Join Bethany as she discusses the growing popularity of membership plans. As the quality of dental insurance continues to degrade, membership or wellness plans have grown in popularity. Bethany describes the three most popular types of wellness plans, and she reminds listeners of the importance of keeping the plans profitable for the practice and yet simple for the patients and staff members. The goal with all membership plans is to support the patient in keeping with regular preventative care. With a little bit of creativity, dental practice owners and their teams can help patients stay healthy. 🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

It is, unfortunately, a frequent occurrence. Team members argue, disagree, and simply cannot seem to get along. At times, it is related to simple personality differences. Other times, it runs deeper and seems to impact daily interactions. In most situations, the arguments lead to a chronic feeling of bad blood on the team. The doctor is often unaware of the specifics, but can sense that something is off. There are times when the doctor is roped into the disagreement and must somehow mediate the situation. All the drama can impact employee retention, patient satisfaction, and even the practice success. So, it is important to handle situations quickly and with strategy. If your team is constantly struggling with arguments, cliques, and team drama, you could benefit from taking a deep dive into personalities, communication, conflict management, and other topics at the Consulting Crash Course. For more information, email us at: managingdentaldrama@gmail.comPrevious Episodes Worth Revisiting:Work Culture Problems Meet Dr. Jones – Marketing and Team Culture Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

In this episode, Dr. Kuba and Bethany talk about the various disappointments in continuing education courses and dental conferences. It is difficult to find a course or conference that meets everyone’s needs, and it is even harder to justify the cost involved in these classes. Often, practice owners will limit down the number of team members they invite simply because the results of the course often do not justify the cost. Implementation is another difficulty with CE courses. Even if the team gets super fired up at the course, the implementation is dismal on the backend. This causes practice owners to wonder if they should have even invested in the event. Finally, Dr. Kuba quizzes Bethany on her out-of-the-box idea on what she believes is going to be the best education course – a 2-day consulting crash course designed for ONLY one office at a time. Exciting! If you are interested in learning more about the Consulting Crash course, simply send an email to: managingdentaldrama@gmail.comPrevious Episodes Worth Revisiting:Taking Control of Your 2024 ScheduleDental Practice Owners are Leaders Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

It is often the foundation of stress, the things we dread the most – legal issues. Often times, the things that keep dentists up at night are the fears of being sued for something, anything. In this episode, Dr. Kuba and Bethany discuss multiple real-life scenarios. First, they discuss being caught in the middle of a divorce case where Dr. Kuba was called as a witness. She reminds listeners of the importance of knowing the laws and abiding by them when it comes to court decrees, custody, and HIPAA. Second, Dr. Kuba shares about a time when she nearly got scammed. The uncanny details of what the scam artist knew where enough to fool Dr. Kuba. So, listeners, pay attention! Finally, she and Bethany discuss what to do when sued. Although it is not a fun subject matter, it is critical to have some context so that YOU are prepared when one of these strange situations potentially lands in your lap. Previous Episodes Worth Revisiting: Important Hodgepodge Topics Smelling the Smoke – Preventing Angry Patients  Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!