Not Afraid to Ruffle Feathers: Kris' Story (Part 2)
Each year, 400,000 hospitalized patients experience some type of preventable harm – and this does not include the near misses that don't result in a negative event. In Part 2, Kris kept a close eye on Dave's care even though he was stable, and she didn't hesitate to ruffle some feathers when preventable harm made her lose trust.
Keep advocating throughout the entire hospital stay. While doctors, nurses, and hospital staff try really hard to get things right, oversights and mistakes happen.When necessary, escalate. Calmly but persistently ask questions, demand answers and actions. If you ruffle some feathers, it's okay. Losing trust in the medical care being delivered is stressful for everyone. Take action to get things back on track. Sometimes the only option is to transfer to another hospital.