HVACPro's Podcast

Wendell Bedell

This show will showcase the A-Z Book on Residential HVAC Business Operations on how the best HVAC residential contractors implement best-practice business processes, pricing, methodologies, and governances for their successful retail, residential HVAC service, and replacement business. The $59.95 eBook can be ordered link below: Demo Content & Order Form Visit us at HVACProPodcast.com by clicking link below: read less
ArteArte

Episodios

Episode #12 Stop Inefficiencies with Work Delivery & Safety Standard Operating Procedures
16-02-2022
Episode #12 Stop Inefficiencies with Work Delivery & Safety Standard Operating Procedures
Episode #12 Stop Inefficiencies with Work Delivery & Safety Standard Operating Procedures showcases how retail, residential HVAC contractors implement standard repair work delivery procedures. When combined with planned staff training and daily labor performance reporting, you will learn that these procedures lead to an effective and motivated workforce. You will discover the four main benefits of using our written work delivery standard procedures are: Standards help them "harvest" more opportunities on all calls with opportunity assessment survey forms.Standards help them to achieve consistent work delivery & profitability.Standards improve morale since everyone knows what is expected of them for job performance.Standards provide payment & liability protection terms on all transactions. See companion eBook to this show A-Z Book on Residential HVAC Business, page 99, entitled: "How to Stop Inefficiencies with Proven Work Delivery Standards." Order the $59.95 companion eBook to the show A-Z Book on Residential HVAC business eBook via the link below. A-Z Book on Residential HVAC business eBook Or visit us at HVACProPodcast.com link below: HVACPro Podcast Each episode presented will be in the same logical approach used by business consultants and provided in the A-Z Book on Residential HVAC Business, from the most significant impact on profitability and sustainability to the least. The bottom line is that this program is fueling contractor growth even in these extraordinary times.
Episode #11 Proven Replacement Sale Call Handling Procedures
08-02-2022
Episode #11 Proven Replacement Sale Call Handling Procedures
Episode #11 Proven Replacement Sale Call Handling Procedures showcases how retail, residential HVAC contractors can implement proven professional replacement sales call handling processes and forms to increase replacement department profitability. Equipment replacement or service project work is just like building a wall. Each brick must be laid precisely right, or the wall's integrity and appearance will suffer. Replacement or service project work includes all the planning and related tasking to mobilize (designing, scheduling) the work before physically laying the bricks (or installing the project). To achieve 100% customer satisfaction, technicians and comfort advisors need to understand that their primary job is to evaluate customer and system replacement needs objectively. They then help customers make the right repair or replace decision. Therefore, proper communications with the customer are critical to a successful installation and integrated within each step of the replacement call to include pricing, surveying, evaluating, providing helpful information. We demonstrate step-by-step professional sales call handling procedures and forms, including the dispatcher and technician communication guide. See companion eBook to the show A-Z Book on Residential HVAC Business, page 81, entitled: "Proactive System Replacement Trust-Selling Standards." Order the $59.95 companion eBook to the show A-Z Book on Residential HVAC business eBook via the link below. A-Z Book on Residential HVAC business eBook Or visit us at HVACProPodcast.com link below: HVACPro Podcast Each episode presented will be in the same logical approach used by business consultants and provided in the A-Z Book on Residential HVAC Business, from the most significant impact on profitability and sustainability to the least. The bottom line is that this program is fueling contractor growth even in these extraordinary times.
Episode #9 Differentiate Your Services from the Competition
07-01-2022
Episode #9 Differentiate Your Services from the Competition
In this Episode #9 Differentiate Your Services from the Competition, we showcase how branding involves value positioning your service offerings and it impacts all aspects of how your market and consumer customers see you.    The brand's position influences how your business presents and shares information about your service offering to your target customer audience and your delivery staff.    Your brand's position helps technicians, installers, comfort advisors, and marketers create more delightful and on-brand experiences for customers. When consumers visit your company's website or see an ad about your services, or when you arrive in a company vehicle or provide a proposal, each visual they see should communicate the business' core proposition regarding your service brand. See companion eBook to the show A-Z Book on Residential HVAC Business, page 84, section #2 entitled: "Onsite Replacement Opportunity Assessment Form." Order the $59.95 companion eBook to the show A-Z Book on Residential HVAC business eBook via the link below. Order the $59.95 companion eBook to the show A-Z Book on Residential HVAC business eBook via the link below. A-Z Book on Residential HVAC business eBook Or visit us at HVACProPodcast.com link below: HVACPro Podcast Each episode presented will be in the same logical approach used by business consultants and provided in the A-Z Book on Residential HVAC Business, from the most significant impact on profitability and sustainability to the least. The bottom line is this program is fueling contractor growth even in these extraordinary times.
Episode #8 Lead Generation - Using Replacement Onsite Opportunity Assessment Forms
07-01-2022
Episode #8 Lead Generation - Using Replacement Onsite Opportunity Assessment Forms
In this Episode #8 Lead Generation - Using Replacement Onsite Opportunity Assessment Forms, we showcase how this assessment form provides a structured or logical path for the selling technician or comfort advisor to take on a replacement sales call systematically.  These forms help prevent missing available service, system fixes, enhancements opportunities that often result in missed sales and, worse, in poor customer satisfaction. Successful HVAC contractors use onsite replacement Opportunity Assessment Forms to identify and record work scope and transaction requirements systematically.  These replacement opportunity assessment forms provide a step-by-step, customer-friendly, and logical process for assessing a system replacement, ductwork fixes, and potential enhancement opportunities.  These forms incorporate the customer’s personal and systems replacement needs.  These onsite replacement opportunity assessment forms are proven to generate 65% or more in system fixes and system enhancement add-on sales. See companion eBook to the show A-Z Book on Residential HVAC Business, page 84, section #2 entitled: “Onsite Replacement Opportunity Assessment Form.” Order the $59.95 companion eBook to the show A-Z Book on Residential HVAC business eBook via the link below. A-Z Book on Residential HVAC business eBook Or visit us at HVACProPodcast.com link below: HVACPro Podcast Each episode presented will be in the same logical approach used by business consultants and provided in the A-Z Book on Residential HVAC Business, from the most significant impact on profitability and sustainability to the least. The bottom line is this program is fueling contractor growth even in these extraordinary times.
Episode #6 The 3-Key Lead Generation Mechanisms you Need
22-12-2021
Episode #6 The 3-Key Lead Generation Mechanisms you Need
In this Episode #6, The 3-Key Lead Generation Mechanisms you Need, we showcase how marketing is another name for lead generation.  Lead generation is the process used for making potential customers aware of your solutions to their problems/issues.   Getting leads is one of the primary objectives of any residential HVAC business.  Companies are dedicating up to 8% of revenues to internet-based marketing resources. They also use onsite Opportunity Assessment Forms to identify work scope and transaction requirements systematically.  These forms incorporate the customer’s personal and systems repair or replacement needs.  These onsite opportunity assessment forms are proven to generate 65% or more in added repairs, system fixes, and enhancements add-on sales.   Topics covered include: What makes a professional website optimized for search engines.How to successfully “bid” on search engine pay-per-click ads.How onsite opportunity assessment forms are generating 65% more service revenues. See companion eBook to the show A-Z Book on Residential HVAC Business, page 22, section #2 entitled: “How to Stop Missing Your Fair Share of Service Opportunities.” Order the $59.95 companion eBook to the show A-Z Book on Residential HVAC business eBook via the link below. A-Z Book on Residential HVAC business eBook Or visit us at HVACProPodcast.com link below: HVACPro Podcast Each episode presented will be in the same logical approach used by business consultants and provided in the A-Z Book on Residential HVAC Business, from the most significant impact on profitability and sustainability to the least. The bottom line is, this program is fueling contractor growth even in these extraordinary times.
Episode #4 Pricing & Selling Services Agreements to Lock In Your Customer Base
20-12-2021
Episode #4 Pricing & Selling Services Agreements to Lock In Your Customer Base
This Episode #4 Pricing & Selling Services Agreements to Lock In Your Customer Base show will showcase the newly published eBook entitled A to Z Book on Residential HVAC Business Operation of how the best HVAC residential contractors implement best-practice business processes, pricing, methodologies, and governances for their successful retail, residential HVAC service, and replacement business.   Topics covered include: We discuss the many service agreement benefits to the customer and to your company’s operations, positive cash flows, and business worth.We present a typical service agreement scope and terms of services.We present how to price up your annual and monthly service agreement rates.We present a proven repair ticket 3-step presentation to close 85% or more repairs to a service agreement.Lastly, we present how the service agreement business requires contractors to implement standardized business delivery processes that systematically, seamlessly, and profitably execute service agreement work. Order the $59.95 companion eBook to the show A-Z Book on Residential HVAC business eBook via the link below. A-Z Book on Residential HVAC business eBook Or visit us at HVACProPodcast.com link below: HVACPro Podcast Each episode presented will be in the same logical approach used by business consultants and provided in the A-Z Book on Residential HVAC Business from the most significant impact on profitability and sustainability to the least. The bottom line is, this program is fueling contractor growth even in these extraordinary times.
Episode #3 Pricing Your Repair Services to Make a Fair Profit
01-12-2021
Episode #3 Pricing Your Repair Services to Make a Fair Profit
Hey, let’s face it!  The main reason you went into business selling repair and replacement services to customers was to make a fair profit. If you were giving away your services for less than what it cost you, or simply breaking even, you'd be operating a non-profit organization – or a business that is likely to fail. So, what is causing poor profitability?   Studies we conducted found that the number one poor profitability is directly linked to under-pricing being used as a primary closing mechanism for service repair and replacement work. This podcast covers how to set up a consumer-friendly upfront flat-rate repair pricing system to make a fair profit as well as, to close 85% to a service agreement per the eBook entitled A-Z Book on Residential HVAC Business. By attending this show as well as, obtaining the eBook you will discover how this and other HVAC processes presented are fueling contractor success. Order the $59.95 companion eBook to the show A-Z Book on Residential HVAC business eBook via the link below. A-Z Book on Residential HVAC business eBook Or visit us at HVACProPodcast.com link below: HVACPro Podcast Each episode presented will be in the same logical approach used by business consultants and provided in the A-Z Book on Residential HVAC Business from the most significant impact on profitability and sustainability to the least. The bottom line is, this program is fueling contractor growth even in these extraordinary times.