Here's How to Protect Your Business from Gen Z's Refund Hacks

Fraudology is presented by Sardine.

In this episode of Fraudology, host Karisse Hendrick delves into the pressing issue of friendly fraud, now often termed first-party misuse. Drawing insights from a recent Mastercard-sponsored MRC event in Seattle, Karisse discusses how this type of fraud has been escalating, particularly among Gen Z consumers, and backed up by startling data. She further explores various schemes employed, from chargebacks to refund fraud, and what online businesses can do to mitigate these challenges. Tune in to understand the evolving landscape of first-party fraud and its potential impact on e-commerce.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

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