In this episode, Alain Wegmann defines and discusses the concept of ‘appreciation’ in business and IT. Organizations and individuals are living beings who are in relationships. When these living beings are in relationships they perceive as problematic, they can develop an appreciation. This appreciation enables them to analyze their problems and the resources that can be used to address them and to identify the possible solutions/improvements that could lead to an improved situation. They can then select through an optimizing/balancing act the most relevant solution. It is important to understand the concept of ‘appreciation’ to be able to help people understand (and eventually accept) the reasons for the changes.